Amber Wells
Atascadero,CA
Summary
Dynamic and dedicated professional with expertise in animal handling and customer service, honed at SouthPaws Pet Salon. Proven ability to build strong client relationships and manage operations effectively, ensuring a safe and welcoming environment. Recognized for problem-solving skills and reliability, consistently delivering exceptional grooming services and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Dog Groomer
SouthPaws Pet Salon 805-538-4164
11.2024 - Current
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
Store Manager
Lemos Feed and Pet Supply 805-466-5378
07.2018 - 11.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
High School Diploma -
Lopez High School
Arroyo Grande06.2006
Skills
- Patience and empathy
- Animal handling expertise
- Relationship building
- Customer service
- Appointment scheduling
- Reliability and punctuality
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
Timeline
Dog Groomer
SouthPaws Pet Salon 805-538-4164
11.2024 - Current
Store Manager
Lemos Feed and Pet Supply 805-466-5378
07.2018 - 11.2024
High School Diploma -
Lopez High School
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