Amber Wetmore
Oregon
Summary
International Services Agent with a proven track record in operational efficiency. An expert in collaborating with customs brokers and resolving discrepancies, contributing to timely freight delivery and enhanced customer satisfaction.
Overview
9
9
years of professional experience
Work History
International Services Agent
FedEx Freight
Northwood
12.2022 - Current
- Coordinated with shippers, consignees, Canada customs brokers, and other personnel to facilitate the movement and clearance of freight.
- Collaborated with other departments to resolve customer service issues related to border-crossing issues.
- Ensured timely delivery of products by coordinating with companies, customs brokers, and any clearance issues.
- Coordinated with Canada customs brokers to facilitate clearance on freight that was over, short, or damaged during transit.
Service Center Support
FedEx Freight
Northwood
08.2016 - 12.2022
- Processed customers' Bills of Lading using ACCOPS/iSPI.
- Overlooked all of the driver's returning paperwork.
- Reviewed shipment documents and the freight for discrepancies and ensured accuracy before allowing the freight to cross into Canada.
- Investigated and resolved overages, shortages, and damaged goods in shipments.
- Maintained detailed logs of OS&D issues for tracking and reporting purposes.
- Communicated with customers to address shipment issues and obtain the proper, corrected documents.
- Assisted in implementing process improvements to enhance operational efficiency.
- Collaborated with team members to streamline communication on OS&D matters.
Education
High School Diploma -
Lake High School
Millbury, OH05-2016
Skills
- Effective communication
- Problem solving/resolution
- Calm and professional under pressure
- Attention to detail
- Team collaboration
- Customer service
Timeline
International Services Agent
FedEx Freight
12.2022 - Current
Service Center Support
FedEx Freight
08.2016 - 12.2022
High School Diploma -
Lake High School