Michael Oplinger
Canton,OH
Summary
Dedicated and professional individual passionate about innovation. Thrives on problem identification, solution research, and proposal writing based on data analysis. Excels in both individual and team settings. Excellent communication skills for effective conflict resolution. Strong work ethic and commitment to achieving personal and organizational goals, with a determination to make a positive impact.
Overview
19
19
years of professional experience
1
1
Certification
Work History
International Services Agent
FedEx Freight
06.2023 - Current
- Processed international shipping documents for broker and customs approval to ensure shipments will cross on schedule
- Collaborated with customs brokers and customs officers to resolve issues as they arise at the border to ensure shipments cross on schedule
- Provided customer support, resolving pre- and post-border crossing issues
- Assisted in training and mentoring of new employees
- Led team initiatives during management absences, ensuring continuity of operations without disruptions.
- Supported south bound team with driver calls
- Managed department-wide email and assist stakeholders in resolving issues
- Updated and created CBSA conveyances in the CBSA eManifest portal, maintaining compliance with government regulations.
International Services Representative II
FedEx Freight
04.2020 - 06.2023
- Processed international shipping documents for broker and customs approval to ensure shipments will cross on schedule
- Collaborated with customs brokers and customs officers to resolve issues as they arise at the border to ensure shipments cross on schedule
- Provided customer support, resolving pre- and post-border crossing issues
- Assisted in training and mentoring of new employees
- Led team initiatives during management absences, ensuring continuity of operations without disruptions.
International Services Representative I
FedEx Freight
04.2019 - 04.2020
- Processed international shipping documents for broker and customs approval to ensure shipments will cross on schedule
- Collaborated with customs brokers and customs officers to resolve issues as they arise at the border to ensure shipments cross on schedule
- Provided customer support, resolving pre- and post-border crossing issues
Vice President
Michael Oplinger - Nurse Tutor Inc.
05.2015 - 08.2019
- Managed NurseTutor.net and all social media accounts for the company
- Managed financial planning, daily accounting, and tax preparation with outside CPA
- Assisted content creator with post production uploading and promotion of content
- Developed and implemented business plans based on the content creator's goals
- Acted as main point of contact for customers via email and social media outlets.
Aircraft Dispatcher
Castle Aviation, Inc.
08.2018 - 03.2019
- Managed customer communications and developed accurate quotes in SchedAero
- Coordinated the scheduling and preparation of trips in SchedAero and prepared tripsheets for aircrew
- Prepared and submitted GENDECs for international flights, facilitating seamless customs clearance.
- Prepared and submitted eAPIS's to U.S. Customs for international flights, ensuring regulatory compliance.
- Executed the submission of API and ACI data to Canadian Customs
- Prepare and submit API's & ACI's to Canadian Customs for all international flights
- Compiled and submitted flight manifests to U.S. Customs post-flight, maintaining strict adherence to federal regulations.
- Oversaw aircraft preparation, including cleaning, fueling, and positioning, optimizing readiness for all scheduled flights.
- Coordinated cargo pick-up and aircraft loading
- Monitored flight progress in Sabre AirCentre and provided real-time updates to customers, improving customer experience.
- Maintained meticulous flight records in SchedAero, ensuring accurate logging of HOBBs, flight times, and duty days.
- Certified as a TSA Ground Security Coordinator for Twelve-Five Operations
Courier
Self Employed Contractor
01.2008 - 04.2018
- Secured and managed a long-term contract with The New York Times, delivering newspapers to Mansfield, OH, with a 100% on-time delivery rate.
- Coordinated both scheduled and ad-hoc delivery trips for various clients, adapting to changing customer needs and ensuring timely deliveries.
- Negotiated multiple contracts with clients, maximizing profitability while maintaining strong client relationships.
- Trained and oriented new drivers, and improved onboarding efficiency
Owner & President
Galway IMT LLC
01.2010 - 09.2016
- Led day-to-day operations, overseeing logistics, customer relations, and financial management to ensure seamless business performance.
- Negotiated and secured trucking contracts with key customers
- Coordinated with third-party carriers to ensure timely and efficient deliveries
- Managed accounts and implemented a system for issue resolution
- Collaborated with distributors and customers to ensure on-time deliveries
Assistant Dock Manger
The New York Times
01.2011 - 07.2014
- Verified accuracy of all shipping paperwork prior to truck loading, ensuring compliance with company standards and preventing shipment delays.
- Resolved discrepancies in paperwork and load sheets
- Conducted thorough inspections of pallets and carts, confirming load accuracy and enhancing operational efficiency.
- Supervised the loading of trucks, coordinating team efforts to achieve a 100% on-time departure rate.
- Managed drivers and plant workers, ensuring timely truck loading to meet tight delivery schedules.
Driver
Castle Aviation, Inc.
09.2005 - 01.2008
- Delivered The New York Times to Mansfield, OH, and completed ad-hoc trips, maintaining a 100% on-time delivery record.
- Promoted to lead driver, coordinated routes to enhance efficiency and service quality.
- Engaged directly with customers, promoting the company's services and ensuring high levels of customer satisfaction.
- Supported dispatchers by coordinating communications between customers, pilots, and drivers
Education
Horticultural Science -
Jackson High School
Massillon, OH05.2003
Skills
- Customer Relationship Management
- Business Administration
- Time Management
- Project Management
- Process Improvement
- International Shipping
- Communication
- Contract Negotiation
- Team Leadership
- Creative Writing
Certification
Ground Security Coordinator for Twelve-Five Operations, Transportation Security Administration (TSA), 10/01/18, 10/01/19
Awards
Bravo Zulu - Julie Santos, 08/01/22
Timeline
International Services Agent
FedEx Freight
06.2023 - Current
International Services Representative II
FedEx Freight
04.2020 - 06.2023
International Services Representative I
FedEx Freight
04.2019 - 04.2020
Aircraft Dispatcher
Castle Aviation, Inc.
08.2018 - 03.2019
Vice President
Michael Oplinger - Nurse Tutor Inc.
05.2015 - 08.2019
Assistant Dock Manger
The New York Times
01.2011 - 07.2014
Owner & President
Galway IMT LLC
01.2010 - 09.2016
Courier
Self Employed Contractor
01.2008 - 04.2018
Driver
Castle Aviation, Inc.
09.2005 - 01.2008
Horticultural Science -
Jackson High School
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