Myles Litt
Decatur,GA
Summary
Results-driven International Operations Agent skilled in logistics management and cross-functional collaboration. Adept at resolving service challenges and streamlining operations to achieve on-time delivery and compliance. Committed to enhancing customer communication and satisfaction.
Overview
2
2
years of professional experience
Work History
International Operations Agent (Time Critical)
Crane Worldwide Logistics
Atlanta, GA
03.2025 - Current
- Coordinate end-to-end air import, export, and domestic shipments. Liaising with customers, airlines, overseas offices, and warehouses to ensure timely bookings and on-time delivery.
- Clarify issues, determine root causes, and provide or coordinate effective solutions to resolve service problems.
- Maintain proactive customer communication by providing shipment status updates, tracking departures, and arrivals to meet delivery commitments.
- Processed shipping documentation and maintained compliance with regulations.
- Processed accurate invoicing for services rendered in accordance with company policies and timelines.
- Facilitated communication between teams to streamline operational workflows.
Billing Specialist
Kintetsu World Express
Atlanta, GA
10.2023 - 03.2025
- Managed billing inquiries, contract details, and invoice discrepancies by reviewing account data and determining corrective actions.
- Delivered timely responses to internal and external customers, ensuring consistent quality and accuracy in each interaction.
- Processed account adjustments, updated records, and maintained compliant documentation across multiple systems.
- Collaborated with operations teams to resolve escalated issues and ensure customer billing needs were met.
- Contributed to process improvements that strengthened the billing workflow and enhanced customer satisfaction.
Education
Bachelor of Fine Arts - Communication (Interpersonal)
Valdosta State University
Valdosta, GASkills
- Customer service and issue resolution
- Attention to detail
- Multitasking Abilities
- Billing and account support
- Customer relationship management
- Communication and listening skills
- Documentation management
- Detail-oriented problem solving
- Cross-functional collaboration
- Logistics management
Activities
- Collegiate Men (Campus Organization)
- Middle School Football Coach
Timeline
International Operations Agent (Time Critical)
Crane Worldwide Logistics
03.2025 - Current
Billing Specialist
Kintetsu World Express
10.2023 - 03.2025
Bachelor of Fine Arts - Communication (Interpersonal)
Valdosta State University