Christopher Deary
South Jordan
Summary
Professional support specialist equipped to meet and exceed client expectations. Known for strong collaboration skills, adaptability, and delivering reliable results in dynamic environments. Expertise in problem-solving, communication, and customer service. Aptitude for managing multiple tasks efficiently and maintaining positive client experience.
Overview
13
13
years of professional experience
Work History
Silver Demo Support Representative
Stampin' UP
01.2024 - Current
- Providing positive experiences taking inbound calls from demonstrators and customers
- I do this by Caring about People First, Acting with Courage, Bettering my Best and Owning it
Food Delivery Driver
UberEats/DoorDash
08.2018 - Current
- Utilized GPS to pick up and deliver food orders, ensuring food safety standards were met
- Completed 7,500 deliveries with a 97% on-time ranking and 98% customer satisfaction
Elite Rewards Representative
Marriott Rewards
08.2012 - 08.2018
- Informed members about service benefits to maximize Rewards points while efficiently handling inbound calls and updating customer records
- Collaborated with other departments to resolve issues and address customer concerns
Education
Bachelor of Science - Justice Studies
Lewis-Clark State College
Lewiston, ID05.1999
Skills
- Customer Needs Identification & trust building
- Exceptional Follow-up
- Customer Service Issue Resolution
- Time Management & Adaptable
- Empathy
- Resourcefulness
- Organization
- Microsoft office
- Call center experience
- Escalation handling & problem solving
- CRM software
- Flexible schedule
- Customer service understanding
- Documentation skills
- Decisive Decision-making
- Multitasking Abilities
- Reliability
- Excellent communication
Accomplishments
- I backed up the front desk when needed.
- Participated in multiple special projects including Beta test of Paper Pumpkin integration to SU! Website, Counterfeit take down project, Provided insight of soft skills during last training class.
- Meet or Exceeds in all categories of the DSEER and continuous record of being on time.
Timeline
Silver Demo Support Representative
Stampin' UP
01.2024 - Current
Food Delivery Driver
UberEats/DoorDash
08.2018 - Current
Elite Rewards Representative
Marriott Rewards
08.2012 - 08.2018
Bachelor of Science - Justice Studies
Lewis-Clark State College
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