Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Elizabeth Valencia

Spring

Summary

Dynamic professional with a proven track record at HEB, excelling in effective call management and competitive market research. Expertise in fostering customer relationships and enhancing business processes, combined with strong leadership skills, drives team success and the achievement of strategic goals. A commitment to continuous improvement and operational excellence is complemented by hands-on experience in customer service and a talent for navigating challenges. Recognized for adaptability, creativity, and a results-oriented mindset, dedicated to making meaningful contributions that advance organizational objectives.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Connect Demo Selling Representative

HEB Grocery Store
10.2024 - Current
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Responding to customer questions via face to face regarding wine, food demos and always provide assistance to customers needing a location or qualities of a product.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments. Received certification on food and alcohol laws and rules. OSHA certified.
  • Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.

Account Manager I

Venture
06.2019 - 06.2025
  • Trained new employees on customer service, Excel reports to individual customers, inventory counts and organizing strategies.
  • Attended monthly sales meetings and quarterly sales training.
  • Had Teams calls with customers and offered assistance with any changes to their current changes invoices, statements and letters.
  • Recorded accurate and efficient records in customer database.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Presented professional image consistent with company's brand values.
  • Built relationships with customers and community to promote long term business growth.

VP Assistant/Customer Service/Sales

Chadsworth & Haig
05.2012 - 06.2019
  • Increased company growth through collaboration with sales and marketing departments.
  • Identified opportunities to improve business process flows and productivity.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Collaborated with senior management to develop strategic initiatives and long term goals.

Collection Specialist

BB&T
02.2008 - 09.2012
  • Used skip tracing and other techniques to locate debtors.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Counseled debtors on payment options and arranged installment agreements.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Researched accounts and completed due diligence to resolve collection problems.

Collections Branch Manager

Creditors Interchange
01.2003 - 11.2007
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Maintained friendly and professional customer interactions.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Evaluated and negotiated contracts to procure favorable financial terms.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Developed strategic plans for day-to-day financial operations.

Education

Associates - Computer Engineering

Cardenas University

Skills

  • Project requirements identification
  • Identifying potential clients
  • Sales promotion execution
  • Effective order troubleshooting
  • Business growth
  • Customer service expertise
  • Experienced in negotiating contracts
  • Team development
  • Requirements assessment
  • Professional telephone reception

Certification

Food and Alcohol, HEB 2 Years

Languages

Spanish - Native - Bilingual

Timeline

Connect Demo Selling Representative

HEB Grocery Store
10.2024 - Current

Account Manager I

Venture
06.2019 - 06.2025

VP Assistant/Customer Service/Sales

Chadsworth & Haig
05.2012 - 06.2019

Collection Specialist

BB&T
02.2008 - 09.2012

Collections Branch Manager

Creditors Interchange
01.2003 - 11.2007

Associates - Computer Engineering

Cardenas University

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