Amber White
Riverview
Summary
Accomplished healthcare leader with extensive experience in billing and accounts receivable. Expertise in managing complex claims, enhancing payment processes, and delivering exceptional customer service. Strong analytical skills and attention to detail drive efficient account reconciliations and resolution of discrepancies.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Accounts Receivable Clerk
Optum Health
06.2023 - Current
- Manage and reconcile high volumes of healthcare payments including cash, credit card, and insurance reimbursements.
- Apply payments accurately, ensuring timely posting and resolution of discrepancies across customer accounts.
- Leveraged healthcare revenue cycle knowledge to optimize processes for claims, denials, and reimbursements.
- Utilized organizational and analytical skills to manage account reconciliations and reporting tasks, achieving high accuracy.
- Delivered customer service support by addressing billing inquiries and resolving payment issues, fostering positive patient and provider relations.
Network Service Team
CareCentrix
03.2013 - 06.2022
- Assisted management with leading a team of hybrid and remote agents overseeing provider claim processing operations.
- Acted as the central point of contact for internal and external inquiries, resolving complex claim issues effectively.
- Managed specialized claims including workers' compensation, Medicare, and Title 19 cases.
- Created claims training programs, job aids, and workflow documentation to improve team knowledge and efficiency.
- Coordinated with legal representatives, insurers, and service providers to deliver accurate and timely medical/legal reports.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Collaborated with cross-functional teams to streamline processes.
- Processed payroll data using company software for accurate employee compensation.
Education
Bachelor of Arts - Business Management
Saint Petersburg College
Tampa, FL08-2028
Coursework - Mathematics Education
University of Central Florida
Orlando, FL05-2004
Associate of Science - Secondary Education
Hillsborough Community College
Tampa, FL12-2002
Skills
- Accounts Receivable & Reconciliation
- Healthcare Revenue Cycle & Claims
- Insurance billing
- Healthcare Billing
- Insurance Verification
- EMR Systems
- Reporting & Analytics
- Process improvement
- Microsoft Office and Excel
- Customer Service & Issue Resolution
- Dispute Resolution
- Team Leadership & Performance Management
- Interpersonal communication
Certification
- Life, Health, & Variable Annuity
Timeline
Senior Accounts Receivable Clerk
Optum Health
06.2023 - Current
Network Service Team
CareCentrix
03.2013 - 06.2022
Bachelor of Arts - Business Management
Saint Petersburg College
Coursework - Mathematics Education
University of Central Florida
Associate of Science - Secondary Education
Hillsborough Community College