Peggy Walker
Union,NJ
Summary
Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls, and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy, and full compliance with regulatory requirements in a confidential and fast-paced environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Accounts Receivable Clerk
Terminix
09.2023 - Current
- Processed payments, and documented account updates.
- Followed up on overdue payments and payment plans from clients.
- Monitored accounts to verify compliance with payment terms and schedules.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements to find mutually beneficial solutions.
- Identified and contacted customers with overdue accounts to address payment status.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Generated and distributed monthly customer statements.
- Prepared and submitted legal documents to initiate court proceedings.
KYC Specialist
Fold
08.2021 - 09.2023
- Review documentation for new customer accounts.
- Refined tools and practices to optimize manual reviews.
- Interpreted evidence from multiple tools and systems to determine legitimacy of customer behavior.
- Analyzed and investigated clients to conduct detailed customer due diligence and enhanced due diligence review.
- Offered internal support for audit, compliance, and reporting activities.
- Supported KYC processes for prospective and existing customers.
- Conducted thorough reviews for high-risk clients based on stratified risk-level guidelines.
Accounts Receivable Manager
Mint House
08.2018 - 05.2022
- Managed payment collection from company website, online travel agencies, and manual agent entries.
- Management of guest folios.
- Reconciled daily AR ledger and verified proper posting.
- Verified discrepancies and resolved clients' billing issues.
- Updated aging reports based on daily audits.
- Completed daily process adjustments to maintain accuracy.
- Managed collections of past-due accounts, and included third-party agencies as necessary.
- Managed and processed refunds for guests, online travel agencies, and third-party agencies,
- Developed strategic plans for day-to-day financial operations.
- Investigate and resolve payment discrepancies
- Manage fraud detection process
- Manage and approve employee's expense accounts for Accounts Payable
- Approve and process vendor payments for Accounts Payable.
Fleet Manager
Evonik Corporation
04.2004 - 07.2018
- Managed and approved sales and leasing contracts for fleet vehicles.
- Managed maintenance contracts for fleet vehicles.
- Managed employee monthly fuel expenses.
- Managed and updated vehicle documentation.
- Managed employee documentation.
- Facilitated trade-ins for sales department.
- Maintained vehicle warranty contracts.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state, and federal requirements.
- Maintained accurate driver information for delivery scheduling.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Processed payments for all vehicle expenses.
Education
Associate's degree - Business
University of Phoenix
Remote, US01.2017
Skills
- Accounts Receivable
- Accounts Payable
- Customer Service
- Account Reconciliation
- Audit Support
- Dispute Resolution
- Credit and Collections
- Contracts
- Know Your Customer (KYC)
- Fraud Investigation
- English (10 years)
Certification
- ACAMS Certification, 05/01/23, Present
- AML Fintech Compliance Associate
Timeline
Senior Accounts Receivable Clerk
Terminix
09.2023 - Current
KYC Specialist
Fold
08.2021 - 09.2023
Accounts Receivable Manager
Mint House
08.2018 - 05.2022
Fleet Manager
Evonik Corporation
04.2004 - 07.2018
Associate's degree - Business
University of Phoenix
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