Amber White
Gray,GA
Summary
Results-driven customer service professional with five years of experience in fast-paced environments. Demonstrates strong work ethic and reliability while adapting quickly to new responsibilities. Committed to delivering quality service, contributing to team success, and continuously enhancing skills to improve performance.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Direct Phones Sales Agent
AllState
Remote, GA
05.2026 - Current
- Quote, sell, and bind personal insurance policies, including auto, homeowners, renters, motorcycle coverage, and more.
- Delivered knowledgeable, efficient, customer-focused service throughout sales and policy-binding process.
- Address customer objections during sales interactions to facilitate successful policy transactions.
- Utilized bind scripts and established sales processes to complete policy transactions while ensuring compliance.
- Assist customers who are unable to obtain coverage through Allstate by utilizing Direct Auto as a secondary insurance opportunity.
- Maintain strong knowledge of state-specific insurance requirements, regulations, and policy-binding procedures.
- Address customer objections during sales interactions to facilitate successful policy transactions. and rejections confidently.
- Attended training sessions to enhance knowledge of industry trends and improve service delivery. sessions to stay updated on industry trends and products.
Claims Operations Specialist
GEICO
Macon, GA
08.2022 - 03.2026
- Coordinated with towing providers, repair shops, and third-party vendors to ensure timely dispatch of services and effective claims management.
- Support Physical Damage claims by collecting vehicle photos, repair estimates, and documentation for adjusters.
- Managed Vehicle Total Loss claims by coordinating vehicle pickups through Copart and overseeing release documentation and fee processing.
- Perform payment recovery operations, following up with repair shops to recover dispersed payments.
- Generate Carfax reports and assist adjusters with claim documentation and processing.
- Identified discrepancies in towing payouts, helping the company detect significant overpayments to vendors and improve system processes.
- Ranked #3 agent in the department while managing 20,000+ claims in a year.
- Recognized with the Associate Circle of Excellence Award (2024) for maintaining 100% quality scores on audits.
- Provide support to distressed customers while gathering accurate location and incident information to ensure safety and timely service.
- Assist customers with Emergency Roadside Service, including towing, tire changes, jump starts, fuel delivery, and winch-outs.
- Assisted customers with a variety of policy service needs, including billing inquiries, ID card requests, binders, and coverage explanations.
- Processed policy changes such as adding or removing vehicles and drivers, while ensuring accuracy and compliance.
- Provided insurance quotes and explained coverage options to help customers make informed decisions.
- Reviewed accounts for available discounts and savings opportunities to improve customer satisfaction and retention.
- Led team meetings and participated in leadership development courses through Workday.
- Delivered professional customer service while maintaining confidentiality and accuracy in policy documentation.
Delivery Driver / Package Handler
FedEx
Macon, GA
02.2022 - 06.2022
- Delivered packages to residential and business customers, consistently meeting delivery timelines.
- Organized delivery routes and packages with routing software to optimize daily delivery efficiency.
- Labeled and sorted packages based on delivery routes to ensure accurate dispatch. to correct delivery routes and trucks.
- Loaded and unloaded inbound packages from trailers and scanned items into the sorting system.
Assembly Line Worker / Warehouse Support
Ready Pac
Jackson, GA
10.2021 - 02.2022
- Operated 12-hour shifts on a high-volume production line, efficiently assembling packaged salad products to meet production targets.
- Ensured ingredient accuracy and product quality according to company standards.
- Upheld sanitation standards by systematically cleaning and disinfecting workstations post-production to ensure product safety.
- Trained in various production roles to enhance team versatility. in multiple production positions to support team efficiency.
- Supported warehouse operations by stacking boxes, wrapping pallets, and transporting shipments with pallet jacks to streamline logistics.
Online Grocery Shopper / Customer Service Associate
Walmart
Macon, GA
06.2020 - 10.2021
- Fulfilled online grocery orders within strict timeframes, ensuring high accuracy and customer satisfaction.
- Distributed online orders to customers, prioritizing exceptional service and engagement.
- Guided customers to product locations and addressed inquiries to enhance shopping experience.
- Operated registers during high-traffic periods to support front-end operations.
- Performed stocking, inventory checks, and asset protection tasks.
- Temporarily stepped into leadership roles to ensure department operations ran smoothly.
Personnel Administration Specialist
Air National Guard
Warner Robins, GA
08.2017 - 11.2020
- Processed enlistments, separations, deployments, and retirements.
- Delivered professional assistance to service members and their dependents, ensuring timely resolution of administrative needs.
- Supported military personnel and families by streamlining access to administrative services.
- Issued CAC identification cards and processed sensitive personal documentation.
- Maintained secure records, including birth certificates, Social Security information, and military documentation.
Cashier / Management Trainee
McDonald's
Gray, GA
12.2019 - 06.2020
- Provided fast and accurate order processing while delivering strong customer service.
- Handled cash and reconciled daily register, maintaining financial accuracy.
- Completed training for management roles, including staff supervision and inventory management.
- Opened store operations, ensuring restaurant readiness for daily service.
- Organized product inventory and placed supply orders to ensure stock availability.
Cashier / Cook
Dairy Queen
Gray, GA
03.2018 - 04.2019
- Delivered friendly customer service at front counter and drive-thru, enhancing customer experience.
- Prepared food and ice cream orders while maintaining food safety standards.
- Supported kitchen operations and cooking tasks to ensure timely food preparation.
- Upheld sanitation standards by thoroughly cleaning workstations after shifts.
Education
Diploma -
Jones County High School
Gray, GASkills
- Insurance Sales Strategies
- Insurance Policy Management
- Customer Service Excellence
- Claims Processing
- Customer Retention Strategies
- Data Entry & Documentation
- Microsoft Office Skills
- Problem Solving & Critical Thinking
- Time Management
- Multitasking in Fast-Paced Environments
- Adaptability & Quick Learning
- Communication & Phone Etiquette
- Leadership & Team Support
- Data Privacy Management
Certification
Resident Agent-Personal Lines License
Timeline
Direct Phones Sales Agent
AllState
05.2026 - Current
Claims Operations Specialist
GEICO
08.2022 - 03.2026
Delivery Driver / Package Handler
FedEx
02.2022 - 06.2022
Assembly Line Worker / Warehouse Support
Ready Pac
10.2021 - 02.2022
Online Grocery Shopper / Customer Service Associate
Walmart
06.2020 - 10.2021
Cashier / Management Trainee
McDonald's
12.2019 - 06.2020
Cashier / Cook
Dairy Queen
03.2018 - 04.2019
Personnel Administration Specialist
Air National Guard
08.2017 - 11.2020
Diploma -
Jones County High School