Amber Wietrzykowski
Finleyville,PA
Summary
Salon Manager dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Professionally handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Accustomed to working in a fast-paced environment with decisive problem solving skills leveraged to proactively improve company processes and garner stellar customer feedback. Ability to lead diverse teams and improve systems to function beyond current standards and continually improve thereafter.
Overview
16
16
years of professional experience
Work History
Managing Cosmetologist
My Sister's Shop
2010.03 - Current
- Supervise and Schedule Employees for all shop operations.
- Responsible for all Bank transactions.
- Generate and Analyze reports on Sales, Inventory, Profits and losses
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Answered phone calls and emails to schedule client appointments.
Cosmetologist
Salon At Macy's
2008.01 - 2010.03
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Streamlined appointment booking process improving overall efficiency reducing wait times for customers.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Answered phone calls and emails to schedule client appointments.
- Maintained regular client list and successfully handled walk-in customers.
Education
Cosmetology - Cosmetology Education
Douglas Education Center
Monessen, PA09.2008
High School Diploma -
Ringgold High School
Monongahela, PA06.2007
Skills
- Performance evaluations
- Marketing strategies
- Staff training
- Problem-solving abilities
- Excellent communication skills
- Customer service
- Proficient in Microsoft office
- Supervisor/ Management Leadership
- Diversity and Inclusion practices
- Time and organizational management
- Inter-Department Collaboration
- Strong Initiative in Decision making and planning
Traveling
Love to travel and see different parts of the world.
Timeline
Managing Cosmetologist
My Sister's Shop
2010.03 - Current
Cosmetologist
Salon At Macy's
2008.01 - 2010.03
Cosmetology - Cosmetology Education
Douglas Education Center
High School Diploma -
Ringgold High School
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