Amber Wigington
Denison
Summary
Dynamic Insurance Billing Specialist with extensive experience at Anders Optical, adept in ICD-10 coding and HIPAA compliance. Proven track record in enhancing customer satisfaction through effective problem-solving and teamwork. Successfully minimized claim errors, ensuring accurate billing processes while fostering strong client relationships. Committed to delivering exceptional service in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Insurance Billing Specialist
Anders Opticial
03.2014 - Current
- Addressed and resolved insurance concerns, enhancing overall customer experience.
- Oversaw the verification of insurance eligibility and benefit authorizations.
- Followed up on denials, late payments, extensions and other special circumstances.
- Addressed authorization delays to mitigate potential revenue loss.
- Explained elaborate insurance concepts to clients, supporting well-informed decisions about policy selections.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Educated clients on insurance policies and procedures.
- Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
- Collaborated with team members during high-demand periods to ensure efficient
- Showed empathy and professionalism in patient billing matters.
Optical Lab Technician
Anders Opticial
03.2011 - Current
- Executed detailed inspections and accurate prescription handling ensuring meticulous lens production.
- Enhanced operational effectiveness by cross-training in various positions, ensuring team adaptability during high-demand times.
- Consistently outperformed product quality benchmarks due to rigorous compliance with set manufacturing standards.
- Maintained high customer satisfaction with timely delivery of accurately produced prescription lenses.
- Streamlined inventory management by regularly updating stock levels, ensuring necessary materials were always available for production needs.
- Assisted in training new lab technicians, sharing expertise to ensure consistent performance across the team.
- Provided patient education on proper use and care of lenses.
Optician
Anders Opticial
03.2007 - Current
- Customized eyewear specifications by fine-tuning calibration of frame geometry and optical centers.
- Reviewed prescription details from optometrists for precision to ensure accurate eyewear dispensing.
- Provided exceptional patient support by promptly addressing concerns.
- Offered quick solutions for problems with prescription eyewear, enhancing customer happiness.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Secured repeat business by effectively building and maintaining solid relationships with all clients.
Optician
Walmart Vision Center
04.2005 - 03.2007
Medical Records Clerk
Sherman Heart Group
05.2003 - 02.2005
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Facilitated the accessibility of accurate and orderly health records for clinical staff.
- Checked and validated patient information to support the accuracy of billing processes.
- Ensured accuracy of patient data by routinely updating records.
- Enhanced space efficiency by systematically arranging physical records.
Anesthesia Assistant
Texoma Medical Center
08.2002 - 03.2003
- Contributed to efficient surgical workflows by setting up anesthesia equipment and maintaining organized workstations.
- Achieved enhanced teamwork within the OR team through active collaboration on surgical cases that involved complex or specialized anesthesia plans.
- Prepared patients for surgery by positioning them properly, applying monitors, and establishing intravenous access.
- Maintained sterile anesthesia supplies within expiration date.
- Assisted with transports of invasively monitored O.R. and I.C.U. patients.
- Maintained and cleaned anesthesia machines by changing soda-lime, refilling vaporizers with anesthetic agents and replacing nitrous, oxygen and air cylinders.
- Stocked anesthesia supplies in anesthetizing locations, fiber optic carts, ploss carts and emergency airway bags.
- Assisted anesthesia personnel with insertion and setup of temporary pacemakers, catheters, invasive monitoring lines and central lines for hemodynamic monitoring.
- Pretested and calibrated anesthesia delivery systems and monitors.
Unit Clerk
Texoma Medical Center
05.2000 - 09.2002
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled multi-line phones with proficiency, offered necessary information, and directed communications accurately.
- Ensured efficient communication by promptly resolving call queries.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Maintained punctuality in completing administrative tasks.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Documented crucial vital signs while updating charts with telemetry data.
- Streamlined scheduling for medical teams, improving efficiency.
- Performed daily charge reconciliations ensuring up-to-date billing.
Student Intern
Texoma Medical Center
08.1998 - 05.2000
- Developed strong professional relationships with colleagues at all organizational levels.
- Consulted instructor regularly to align with task requirements.
- Gained exposure to various aspects of the industry through active participation in company events, workshops, and training sessions during the internship period.
- Coordinated various assignments successfully with timely completion.
- Enhanced internship experience by actively participating in team meetings and contributing valuable ideas.
- Compiled and organized information to support leadership.
- Organized and entered data into database systems.
Education
General Studies
Grayson County College
Denison, TXDenison High School
Denison, TX2000
Skills
- ICD-10 knowledge
- HIPAA compliance
- Verbal communication
- Accounts receivable management
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Adaptability and flexibility
Timeline
Insurance Billing Specialist
Anders Opticial
03.2014 - Current
Optical Lab Technician
Anders Opticial
03.2011 - Current
Optician
Anders Opticial
03.2007 - Current
Optician
Walmart Vision Center
04.2005 - 03.2007
Medical Records Clerk
Sherman Heart Group
05.2003 - 02.2005
Anesthesia Assistant
Texoma Medical Center
08.2002 - 03.2003
Unit Clerk
Texoma Medical Center
05.2000 - 09.2002
Student Intern
Texoma Medical Center
08.1998 - 05.2000
General Studies
Grayson County College
Denison High School
Similar Profiles
Max FreemanMax Freeman
Senior Data Analyst at AndersSenior Data Analyst at Anders
Tess RyanTess Ryan
Receptionist at Anders Auto GlassReceptionist at Anders Auto Glass
Mason AndersMason Anders
Ice-Cream Server and Maker at Dean and Heath AndersIce-Cream Server and Maker at Dean and Heath Anders
Sean DavisSean Davis
Journeyman Lineman at Oncor ElectricJourneyman Lineman at Oncor Electric
Trinity GriffinTrinity Griffin
Assistant Manager at Cora Grace BoutiqueAssistant Manager at Cora Grace Boutique