Amber Williams
Chicago,IL
Summary
Focused and dedicated Administrative assistant as well as Legal Assistant with exceptional work ethic and proven strengths in case management support. Strong multitasker skilled at managing high-volume caseloads while consistently meeting deadlines. Persistent and resourceful problem-solver with excellent research and communication skills.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Property Tax Solutions,LLC
09.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Legal Assistant
Property Tax Solutions, LLC
10.2014 - 10.2018
- Handled telephone calls, meeting plans and conference organization requirements
- Filed clients' legal documents in relevant courts for processing
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials
- Maintained knowledge on case status by reviewing relevant records and reporting back
- Conducted thorough research and review of case information to assist attorney
- Conducted research and analyzed documents to prepare findings and formulate alternatives
- Organized legal documents in company filing systems and databases
- Responded to client calls and inquiries to deliver applicable information
- Drafted correspondence, documented data and submitted materials to appropriate parties
- Created and updated case management and client account databases
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients
Education
Dunbar Vocational Career Academy
Chicago, IL06.2013
Skills
- MS Office Proficient
- Office Management
- Report Writing
- Case Management
- Verbal and Written Communication
- Conflict Resolution
- Correspondence and Legal Forms Drafting
- Microsoft Office
- Relationship Building
- Legal Research
- Critical Thinking
- Document Management
- Database Searching
- Customer Relationship Management
- Legal Research and Writing
Accomplishments
Amplified the Company’s online presence by increasing their positive reviews.
Also experienced in collections.
Identify debt
Contacting debtors
Negotiating payments plans
Managing accounts
Developing strategies
Timeline
Administrative Assistant
Property Tax Solutions,LLC
09.2019 - Current
Legal Assistant
Property Tax Solutions, LLC
10.2014 - 10.2018
Dunbar Vocational Career Academy
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