Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amber Williams

Edmond

Summary

Dynamic and results-driven Associate Store Manager with 3+ years of progressive leadership experience at AT&T. Known for turning around underperforming teams, exceeding sales goals, and cultivating a high-performance culture through coaching, empathy, and accountability. Recognized by leadership for operational excellence, problem-solving under pressure, and an unwavering commitment to workplace ethics. Actively seeking a Store Manager role to continue leading with purpose and delivering top-tier customer and employee experiences.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Associate Store Manager

AT&T
06.2025 - Current
  • - Elevated store attainment to over 100% in the first month through team motivation and results-focused coaching.
  • - Rebuilt morale in a struggling team by fostering a culture of positivity, ownership, and goal-setting.
  • - Championed AT&T's customer-first philosophy, resolving escalations using available tools and resources rather than audit-impacting credits.
  • - Empowered reps through individualized development plans and coaching, enhancing engagement and performance.

Associate Store Manager

AT&T
10.2024 - 06.2025
  • - Led store operations, sales strategies, and team performance for a high-volume location.
  • - Trained and mentored new hires and tenured reps to improve product knowledge and upselling tactics.
  • - Drove CSAT improvements through tailored customer interactions and issue resolution.
  • - Collaborated cross-functionally with leadership to align store goals with broader market strategies.

Sales Representative

AT&T
03.2024 - 10.2024
  • - Drove Fiber and DirecTV sales, consistently exceeding quotas through strong lead generation.
  • - Achieved Connectivity Expert certification and maintained high customer satisfaction ratings.
  • - Known for strong communication and reliability in both team and customer-facing roles.

Sales Rep

AT&T
04.2022 - 03.2024
  • - Ranked consistently in the top performers for six months straight, attaining over 100% monthly goals.
  • - Specialized in FirstNet and Business lead generation while maintaining high CSAT.
  • - Recognized for initiative, solution-based selling, and unwavering professionalism.

Education

Bachelor of Science - Economics

Arizona State University
Tempe, AZ
07.2025

Skills

  • Team Leadership & Coaching
  • Sales Strategy & Forecasting
  • Conflict Resolution
  • Customer Experience (CX)
  • AT&T Systems (SalesForce, OPUS, etc)
  • Data-Driven Performance Management
  • Employee Engagement & Development
  • Process Improvement

Certification

  • Certified Connectivity Expert (CCE)
  • Summit Qualifier - Top 35 Nationwide

Timeline

Associate Store Manager

AT&T
06.2025 - Current

Associate Store Manager

AT&T
10.2024 - 06.2025

Sales Representative

AT&T
03.2024 - 10.2024

Sales Rep

AT&T
04.2022 - 03.2024

Bachelor of Science - Economics

Arizona State University

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