AMBER WILLIAMS
Moreno Valley,CA
Summary
Customer-focused professional with experience in retail operations, public transportation, and education. Experienced in assisting diverse customer populations, resolving concerns, fulfilling online orders, and maintaining efficiency in fast-paced environments. Brings strong interpersonal, communication, and teamwork skills, with a customer-first mindset, and enthusiasm for creating welcoming shopping experiences.
Overview
9
9
years of professional experience
Work History
Middle School Math Teacher
Val Verde Unified School District
, California
01.2022 - Current
- Build positive relationships with students, families, and colleagues through effective communication, patience, and interpersonal skills.
- Manage multiple responsibilities in a fast-paced environment while maintaining organization, efficiency, and attention to detail.
- Address concerns and resolve conflicts professionally through active listening and problem-solving.
- Collaborate with colleagues and coordinate school-wide activities, demonstrating teamwork, planning, and dependability.
Fulfillment Team Member
Target
, California
03.2020 - 04.2021
- Fulfilled online customer orders by accurately locating, picking, packing, and preparing merchandise for pickup and shipment.
- Supported fulfillment operations, including merchandise handling and guest pickup, while meeting productivity expectations and time-sensitive
- Deadlines.
- Maintained accuracy and organization while adapting to changing workloads in a fast-paced retail environment.
- Collaborated with team members to prioritize daily tasks and support smooth store operations.
Transit Conductor
ASUCD Unitrans
Davis, CA
05.2017 - 06.2020
- Assisted in the safe and efficient operation of heavy-duty public transit buses, serving approximately 50 customers per hour.
- Provided attentive customer service to a diverse population, including senior citizens and customers with disabilities.
- Communicated clearly with passengers and colleagues, addressed concerns, and applied conflict-resolution skills when needed.
- Used strong time-management skills and collaborated with a large team to support reliable, efficient transit operations.
Education
Master of Arts in Education - Learning and Teaching -
University of Redlands
Redlands, CA12-2021
Bachelor of Science in Mathematics -
University of California, Davis
Davis, CA09-2020
Skills
- Customer Service & Guest Engagement
- Retail Operations & Merchandise Fulfillment
- Order Picking, Packing & Shipping
- Inventory & Merchandise Organization
- Conflict Resolution & Problem-Solving
- Teamwork & Collaboration
- Communication & Interpersonal Skills
- Time Management & Multitasking
- Adaptability & Dependability
- Leadership & Relationship Building
Hobbies and Interests
- Pop culture
- Entertainment merchandise
- Collectibles
- Fandom communities
- Creating positive customer experiences
Timeline
Middle School Math Teacher
Val Verde Unified School District
01.2022 - Current
Fulfillment Team Member
Target
03.2020 - 04.2021
Transit Conductor
ASUCD Unitrans
05.2017 - 06.2020
Master of Arts in Education - Learning and Teaching -
University of Redlands
Bachelor of Science in Mathematics -
University of California, Davis