Joshua Fewtrell
Wilmington,NC
Summary
Experienced and results-driven account manager with a proven track record in driving increased customer satisfaction and retention. Adept at building strong relationships with clients, leveraging exceptional communication and interpersonal skills to understand their needs and provide tailored solutions. Skilled in leading high-performing teams, motivating and guiding them towards achieving shared goals. Committed to delivering exceptional client experiences, ensuring their success and fostering long-term partnerships.
Overview
6
6
years of professional experience
Work History
Middle School Math Teacher
Pender County Schools
09.2024 - 04.2025
- Developed strong parent-teacher relationships through consistent communication, resulting in better support for student needs.
- Created a positive classroom environment that promoted respect, inclusivity, and personal responsibility among students.
- Boosted student confidence and problem-solving skills through engaging group work exercises.
- Contributed to school-wide initiatives by participating in curriculum development committees and professional development workshops.
- Modeled core values of school on daily basis in interactions with students, families, administrators and fellow teachers.
- Prepared and implemented lesson plans covering required course topics.
Project Coordinator
TMG Global
09.2023 - 03.2024
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Created job files for each project and maintained current data in each file.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
Client Services Manager
Xyvid
01.2022 - 06.2023
- Partner with Fortune 1000 clients to support their web broadcasts using proprietary platform to engage diverse audiences
- Guarantee quality during live events with an average of 10K attendees to drive over $3.4M in profits annually
- Forge relationships with new clients - fostering rapport and trust - to onboard up to 300 programs yearly to identify needs, match services with requirements, and coordinate with technical teams on system functionality
- Consult with client leadership teams to adapt contracts averaging $225K per customer engagement
- Evaluate and forecast clients' event needs to organize daily workflows, preemptively resolving issues for smoother operations during up to 25 live programs per month
- Compile event statistics and wrote post-event reports with deliverable KPI tracking and metrics assessments
Client Services Supervisor
Guardian Asset Management
09.2019 - 01.2022
- Envisioned and implemented innovative policies and strategies to promote client self-sufficiency and internal efficiency
- Managed contracted and subcontracted mortgage servicing portfolios from top 20 nationally ranked lenders
- Authored property analysis reports on rehabilitation contracts, leading to 30% increase in revenue quarterly
- Recruited, interviewed, and hired 10 new staff members and onboarded staff to guarantee quality customer experiences, on-time schedules, and adherence to contract requirements and deadlines
Extended Service Representative
Assero Services
05.2019 - 09.2019
- Specialized in project management for real estate rehabilitation nationwide, developing remedies to resolve client issues
- Built Excel database of 5,000 contractors to meet SLA timelines and exceed customer expectations for delivery
- Met with 6 clients daily to report progress of projects worth over $5K per portfolio and check stakeholder needs, resulting in 100% completion rate per client guidelines
- Responded to stakeholder and contractor concerns with friendly and knowledgeable service to boost satisfaction
Education
Bachelor of Science - Mechanical Engineering
University Of North Carolina Wilmington
Wilmington, NC06-2027
Bachelor of Science (BS) - Music Business Entrepreneurship & Technology
The University of The Arts
Philadelphia, PA05.2019
Skills
- Effective client communication
- Team Training and Development
- Experience with project management systems
- Post-Implementation Support
- Upselling and Renewal Strategy
- Consumer insights analysis
- Data-driven decision making
- Sales Strategy
- Leadership
- Customer satisfaction enhancement
- Solutions Mindset
- Client engagement
- Dedication to quality work
- Lesson planning
- Classroom management
- Analytical problem-solving
Timeline
Middle School Math Teacher
Pender County Schools
09.2024 - 04.2025
Project Coordinator
TMG Global
09.2023 - 03.2024
Client Services Manager
Xyvid
01.2022 - 06.2023
Client Services Supervisor
Guardian Asset Management
09.2019 - 01.2022
Extended Service Representative
Assero Services
05.2019 - 09.2019
Bachelor of Science - Mechanical Engineering
University Of North Carolina Wilmington
Bachelor of Science (BS) - Music Business Entrepreneurship & Technology
The University of The Arts
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