Amber Wisman
Middletown,Pennsylvania
Summary
Experienced customer service with over six years of experience in retail. Excellent reputation for resolving problems and improving customer satisfaction. Motivated to learn and compliment an existing company while utilizing my skills.
Overview
10
10
years of professional experience
Work History
Freight Manager
Dollar Tree
Middletown, PA
03.2015 - Current
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Diminished accidents [Number]% by identifying root causes for corrective action.
- Created and enforced detailed organization processes to increase quality and service standards.
- Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels.
Cashier
Rite Aide Pharmacy
Middletown, PA
07.2018 - 08.2021
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
High School Diploma -
Middletown Area High School
Middletown, PA06.2014
Skills
- Logistics Analysis
- Standards Documentation
- Detail-Oriented
- Customer Service
- Workforce Management
- Cost Analysis
- Problem Solving
- Onboarding and Training
- Decision Making
- Time Management
- Worker Supervision
- Freight Flow
- Billing Systems
- Material Shelving
Timeline
Cashier
Rite Aide Pharmacy
07.2018 - 08.2021
Freight Manager
Dollar Tree
03.2015 - Current
High School Diploma -
Middletown Area High School