Amber Witt
Albert Lea,MN
Summary
Hardworking employee with 10+ years of customer service, multitasking, and time management abilities. Devoted to giving every customer a positive, memorable experience. Seeking full-time employment within the healthcare setting.
Basic math, computer skills, along with being a leader in a fast-paced working environment.
Highly motivated employee with a desire to take on new challenges. Strong work ethic and adaptability. Adept at working effectively, unsupervised, and learning new skills.
Overview
9
9
years of professional experience
Work History
Home Care Aide
Village Caregiving
Minneapolis, MN
03.2023 - Current
- Patient-client comes first
- Improved patient outlook and daily living through compassionate care
- Greeted patients and families with enthusiastic, compassionate attitude
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Participated in team meetings to discuss patient progress or concerns.
Social Security Administration
Social Security Administration
Austin, Minnesota
07.2023 - 10.2023
- Provided excellent service and attention to customers, whether face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Identified the needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Transferred written information into databases to maintain consistent, accurate client records, and project details.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Maintained confidentiality of sensitive customer information records.
Deployment Planner In Logistics
Hormel Foods
Austin, MN
10.2022 - 01.2023
- Managed paperwork and necessary information required for client shipments.
- Dispatched information to service providers to schedule freight movement.
- Prioritized work based on business demands and freight delivery times.
- Relayed information between drivers and recipients regarding ETA, and potential delays.
- Collaborated with the warehouse and other entities to coordinate the physical movement of products between internal sites.
- Evaluated incoming pick-up and delivery requests to determine driver assignments.
- Managed the movement, sorting, and loading of supplies to keep deliveries on schedule.
Head Cook
Austin Public Schools
Austin, MN
12.2017 - 10.2022
- Strong communication skills.
- Costumer service skills
- Talking to other staff members about menu changes due to short production.
- Basic computer skills to send and receive emails to the food director, parents, or staff.
- Served as lead cook, guiding and assisting in the training of less experienced cooks.
- Scheduled kitchen staff shifts and managed workload distribution.
RCA (rural Carrier Associate)
USPS
Blooming Prairie, MN
07.2016 - 08.2022
- Handled sensitive information, materials, responsibly.
- Improved customer satisfaction by providing timely and accurate mail delivery on rural routes.
- Provided exceptional customer service by addressing any concerns or inquiries from residents on assigned routes promptly and professionally.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled undeliverable mail in accordance with established procedures.
- Communicated effectively with customers regarding product delivery schedules.
Education
High School Diploma -
St Ansgar High School
Saint Ansgar, IA01.2000
Skills
- Customer service
- HIPAA compliance
- Active listening
- Reliable and responsible
- Empathy
- Problem solving
- Basic Computer Skills
- Time Management and Organization
- Organized with schedules, dates, and times
- Hiring, training, and development
- Patient-client comes first
Accomplishments
- HIPAA training
- Home Health Aide certification
- Active listening with problem solving- listening to the patient needs and effectively addressed concerns, leading to positive outcomes
- Certificate for ServSafe Food Handler certification allowed me to Successfully leading a team of 5 people for 3 years while serving over 200 students a day as a head cook.
References
References available upon request.
Timeline
Social Security Administration
Social Security Administration
07.2023 - 10.2023
Home Care Aide
Village Caregiving
03.2023 - Current
Deployment Planner In Logistics
Hormel Foods
10.2022 - 01.2023
Head Cook
Austin Public Schools
12.2017 - 10.2022
RCA (rural Carrier Associate)
USPS
07.2016 - 08.2022
High School Diploma -
St Ansgar High School