Amber Woodard

• Implemented effective time management techniques to prioritize tasks and enhance productivity.

• Oversaw mail logistics to ensure timely delivery and proper handling of correspondence.

• Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.

• Managed inventory levels to optimize stock availability and minimize waste.

• Utilized package tracking systems to monitor shipments and ensure accurate deliveries.

• Executed data entry tasks with precision to maintain accurate and comprehensive records.

• Set up new customer accounts and updated existing profiles with latest information.
• Adhered to standards of quality and service as well as all compliance requirements.
• Analyzed financial data and generated accurate, insightful reports for management.
• Resolved complex billing and payment issues for balanced, accurate accounts.
• Reconciled customer accounts and identified discrepancies for further investigation.
• Completed routine and complex account updates to resolve problems.
• Kept detailed records of daily activities through online customer database.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

• Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
• Collated and stapled packets of worksheets and other materials.
• Cleaned and organized art supplies and related materials.
• Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
• Helped teacher prepare instructional material and displays.
• Collaborated with instructors to develop engaging lesson plans.

• Maintained high volume of calls and met demands of busy and productive group.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Identified and contacted customers with overdue accounts to address payment status.
• Regularly monitored accounts to identify overdue balances and potential areas of risk.
• Negotiated payment plans with customers to prevent accounts from entering collections.

• Responded to customer requests for products, services, and company information.
• Trained new personnel regarding company operations, policies and services.
• Trained staff on operating procedures and company services.
• Delivered prompt service to prioritize customer needs.
• Maintained up-to-date knowledge of product and service changes.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.