Amber Youngman
Manager
Kokomo,IN
Summary
Highly-motivated with years of customer service in a fast-paced working environment. Very organized and provide expertise enthusiastically and accurately. Willingly maintain high levels of customer satisfaction. Authorized to work in the US for any employer
Overview
4
4
years of professional experience
Work History
Crew Leader
Sonic Drive-In
08.2022 - Current
- Led a team of XX crew members in daily tasks and assignments, ensuring efficient completion of projects
- Trained new crew members on proper safety protocols and job procedures to maintain a safe work environment
- Coordinated with project managers to prioritize tasks and allocate resources effectively
- Managed inventory of materials and equipment, optimizing usage and minimizing waste
- Collaborated with other departments to coordinate workflow and resolve any issues or conflicts that arose during projects
- Supervised crew members' performance, providing feedback for improvement when necessary
- Ensured compliance with all relevant regulations regarding health, safety, environmental standards on job sites
- Managed multiple concurrent projects while meeting deadlines consistently
- Implemented training programs for new hires resulting in an increase in overall efficiency by XX%
- Developed effective communication channels between crew members resulting in improved collaboration and teamwork
- Resolved conflicts among team members promptly through active listening skills
- Maintained clean working areas throughout the duration of each project, ensuring a safe and organized environment
- Achieved consistently high levels of customer satisfaction through effective communication and problem-solving skills
- Maintained detailed documentation regarding project progress, expenses incurred, change orders implemented etc
Manager
GMET COMMUNICATIONS - Cricket Wireless Authorized Dealer
10.2021 - 01.2023
- Maintained high standards of quality control to ensure customer satisfaction
- Implemented new technology systems to enhance operational efficiency
Education
High School Diploma - Ballet
05.2004
Skills
Multitasking and organization
Staff support
Crew management
New hire training
Task prioritization
Quality control
Job site evaluation
Crew scheduling
Team management
Work order management
Product knowledge
Heavy lifting
Crew coordination
Employee management
Work Planning and Prioritization
Job planning
OSHA
Motivation techniques
Customer relationship management (CRM)
OSHA requirements
Verbal and written communication
Crew oversight
Performance evaluations
Job assignments
Equipment maintenance
Dress code enforcement
Material safety data sheets
Line management
Professional appearance
Jobsite safety
Teamwork and collaboration
Proactive problem-solving
Safety protocols and procedures
Workforce management
Documentation and reporting
Onboarding and training
Safety guidelines
Work task assignments
Skilled in type equipment
Fire detection
Adaptability and flexibility
Professionalism
Goal setting
Team collaboration
Continuous improvement
Interpersonal communication
Joining work
Physical agility and coordination
Organizational skills
Written communication
Active listening
Physical strength and stamina
Excellent communication
Teamwork
Punctuality
Problem-solving
Time management
Problem-solving abilities
Team player
Multitasking
Materials handling
Timeline
Crew Leader - Sonic Drive-In
08.2022 - Current
Manager - GMET COMMUNICATIONS - Cricket Wireless Authorized Dealer
10.2021 - 01.2023
Northwest High School - High School Diploma, Ballet