Amber Zamora
Santa Fe,NM
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 8 years of experience. Highly effective and comfortable working with people at all levels in organization. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Owner
Sunshine Bakery
12.2021 - Current
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Consulted with customers to assess needs and propose optimal solutions.
- Promoted business via social media to generate leads and maximize brand identity.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Operations Supervisor
United Parcel Service, UPS
04.2014 - 03.2021
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
Security Officer
Tesuque Casino
09.2020 - 12.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Conducted regular patrols of key areas to spot and control security concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Cake Decorator
Chocolate Maven
10.2019 - 06.2020
- Designed specialty cakes for weddings, birthdays, and graduations.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Precisely arranged display cases throughout workday to highlight finished products.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
Education
Associate of Arts - Psychology
Santa Fe Community College
Santa Fe, NM12.2022
Skills
- Continuous Education
- Operations and Procedural Knowledge
- Strategic Planning
- Coordinating Personnel
- Decision-Making Capabilities
- Creative Thinking
Timeline
Owner
Sunshine Bakery
12.2021 - Current
Security Officer
Tesuque Casino
09.2020 - 12.2020
Cake Decorator
Chocolate Maven
10.2019 - 06.2020
Operations Supervisor
United Parcel Service, UPS
04.2014 - 03.2021
Associate of Arts - Psychology
Santa Fe Community College