Amber Zufelt
Magna,UT
Summary
Detail-driven Compliance Officer focused on maximizing company compliance with applicable laws and standards. Knowledgeable about internal controls, process evaluations and procedural reviews. Fantastic critical thinker with great memory and efficiently organize vast amounts of data. Great at performing internal audits, conducting investigative reporting and transcribing information. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Compliance Officer
Credit Corp Solutions, Inc
07.2023 - Current
- Identified, investigated and documented compliance violations and recommended corrective measures.
- Responded to employee inquiries regarding compliance regulations and procedures.
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Monitored and assessed compliance risks associated with operational processes and procedures.
- Investigated and documented all violations of compliance regulations to determine necessary improvements.
Master Esthetician
Massage Envy Spa
07.2022 - 03.2023
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Recommended retail products for at-home use.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Sterilized equipment for patient treatments.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Provided clients with knowledge of all cosmetic services being provided.
- Fostered friendly, warm, and exceptional customer experience.
Customer Service Representative
Credit Corp Solutions, Inc
07.2018 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Certificate of Study - Computer And Information Systems Security
University of Utah
Salt Lake City, UT03.2024
Licensure And Certification - Master Aesthetician
Cameo College of Essential Beauty
Salt Lake City, UT08.2021
Skills
- Risk Management
- Auditing Processes
- Internal Controls
- Deficiency Documentation
- Federal and State Regulations
- Investigations Skills
- Reporting Requirements
- Regulations Enforcement
- Policy Analysis
- Document Review
- Internal Audits
- Fraud Investigation
- Safety Audit Support
- Risk Mitigation
- Appeals Processing
- Legal Compliance
- Quality Control
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Compliance Officer
Credit Corp Solutions, Inc
07.2023 - Current
Master Esthetician
Massage Envy Spa
07.2022 - 03.2023
Customer Service Representative
Credit Corp Solutions, Inc
07.2018 - 07.2021
Certificate of Study - Computer And Information Systems Security
University of Utah
Licensure And Certification - Master Aesthetician
Cameo College of Essential Beauty
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