Amber Hale
Elizabeth,WV
Summary
I have been involved in child care and development from 1993 to present day through the following opportunities:
> From 1993-1994 I worked in an elective class of early childhood development consisting of classroom education and hands on training in the school onsite childcare program at Parkersburg South High School.
> I also worked in an after school program sponsored by the Parkersburg YMCA for approximately 1 year. I assisted students with homework and planned activities.
> I participated in the foster care program with the Children's Home Society of WV along with my husband from 2016 until the adoption of our daughter in 2022.
> I have participated at my local church in childcare/education ranging from nursery duty to teaching classes from Pre K - 6th grade from 1996 to present day. I also baby sat for our former pastor and wife for their two sons from birth through 6 years of age.
Overview
17
17
years of professional experience
Work History
Personal Caregiver
Central Wv Aging Services
Parkersburg, WV
03.2015 - 11.2024
- Provided compassionate personal care and assistance with daily living activities for clients.
- Developed customized care plans to meet individual needs and preferences of clients.
- Assisted clients with mobility, ensuring safety and comfort during transportation.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Promoted client health by assisting with daily hygiene tasks, medication administration, and regular exercise routines.
Secretary
Top Drilling
Reno, OH
06.2009 - 10.2014
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Managed filing system, entered data and completed other clerical tasks.
Customer Service Representative
Alliance Data Systems Corp
Reno, OH
10.2007 - 06.2009
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Parkersburg South High School
Parkersburg, WVSkills
- Meal preparation
- Medication administration
- Bathing assistance
- Social interaction
- Safety planning
- Child development
- Patience and tact
- Trauma-informed care
- Patience and empathy
- Dependability
- Reliability and punctuality
- Maintaining safe environment
- Child supervision
Timeline
Personal Caregiver
Central Wv Aging Services
03.2015 - 11.2024
Secretary
Top Drilling
06.2009 - 10.2014
Customer Service Representative
Alliance Data Systems Corp
10.2007 - 06.2009
High School Diploma -
Parkersburg South High School