AMBER D. CASEY
Flemington
Summary
Experienced Retail Leader with 22 years of working in a fast-paced environment demanding strong organizational, technical, and interpersonal skills. Committed to superior customer service and driving top results. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively. Team developer and trainer at all levels. Capabilities include: + Operations Manager + Sales + Merchandise Management + Customer Service & Relations + Loss Prevention + Rebranding/New store openings + Team Leadership & Collaboration + Floor Coach Mentor + Recruiting/Networking + Problem Solving + Training/Development + HR and Talent selection
Overview
12
12
years of professional experience
Work History
District Sales Manager
Chico's FAS
04.2022 - Current
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
- Streamlined operations by collaborating with cross-functional teams to address challenges and improve processes.
- Led sales meetings to communicate objectives, review progress against goals, and discuss areas for improvement.
- Analyzed data trends to monitor performance metrics and develop actionable insights for continuous improvement efforts.
- Promoted 2 GSM's to DSM
- Lead Tri-Brand District Ranking top in the Company 2022-2023
DISTRICT SALES MANAGER
White House Black Market
02.2015 - 04.2022
- Consistent growth in sales to LY / Plan, Sales budget, and Controllable Contribution while attracting and developing top talent to deliver the most amazing personal service. Delivered Best in company 4 years in % to sales.
- High visibility district with regular visits from executive team quarterly. Focused on developing bench strength in the Region with 11 promotions.
- Selected and featured in Company Training Videos in 2016 and 2019
- Holds weekly District conference calls and cluster touch bases to support each store manager with workload strategy and overall leadership development at all levels in each DOL.
STORE MANAGER
White House Black Market
07.2012 - 01.2015
- Focus on consistent growth in sales to LY / Plan to obtain historical volume through quality wardrobe interactions with top tier premier stylists.
- Consistently achieving top volume in the district with a current $250k increase on the year; #1 lift in UPT and ADS for 2013.
- Northeast representative and leader on High Performance Store Manager conference call weekly to review all merchandise, workload, marketing, operations, visual, and overall customer satisfaction; Reports completed weekly to RSM for review with NSSC.
- Partner with DSM as point person for the district when DSM is away; holding cluster calls with top volume/high traffic stores to strategize goal setting for the week and business review. Mentor team of 4 throughout the week and support teams to achieve LY / Plan results.
Education
Bachelor of Science -
Syracuse University
Syracuse, New York2003
Skills
- Business strategy and analysis
- NPS Reporting
- Customer Service
- Event planning
- Hiring and training
- Leadership development
- P&L budgets
- New Store Openings
Timeline
District Sales Manager
Chico's FAS
04.2022 - Current
DISTRICT SALES MANAGER
White House Black Market
02.2015 - 04.2022
STORE MANAGER
White House Black Market
07.2012 - 01.2015
Bachelor of Science -
Syracuse University