Amber Dominique Salablanca
Miami,FL
Summary
Proven leader in medical collections at Paragon Medical Consultants, adept in compliance and client relations, enhanced recovery rates through strategic audits and cross-functional collaboration. Excelled in multitasking and problem-solving, achieving over $250k in debt recovery. Skilled in Microsoft Office and EMR Systems, including Epic and eClinicalWorks, demonstrating professionalism and ethics in all endeavors. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Medical Collections Team Lead
Paragon Medical Consultants
07.2019 - Current
- Increased recovery rates by conducting regular quality control audits on outbound billing and collections.
- Expanded knowledge of best practices through ongoing professional development opportunities and research.
- Participated in strategic planning sessions, contributing valuable insights on collections process improvements based on firsthand experience in the field.
- Coordinated cross-functional efforts to streamline account handoffs between departments for seamless service delivery.
- Promoted to multiple different roles including but not limited to: Medical Biller, Contracting and Credentialing Specialist, Provider Onboarding, etc.
- Accomplished multiple tasks within established timeframes.
- Trained both clients and new hires in multiple services and processes.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to clients.
- Assisted with insurance verification tasks, expediting the billing process for providers.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Reduced processing times by effectively managing a high volume of authorizations, referrals, and appeals.
Front Desk Receptionist/ Chronic Care Management
Community Health and Wellness Center of Miami
03.2018 - 06.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Updated patient records with accurate, current insurance policy information.
- Assisted patients with understanding personalized insurance coverage and benefits.
Store Associate/ Cashier
Champs Sporting Goods
07.2017 - 03.2018
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
Education
Psychology
Florida International University
Miami, FLSkills
- Patience, Professionalism and Ethics
- Client Relations
- Issue investigation & Research
- Multitasking and Organization
- Problem-solving abilities and Persistence
- Microsoft Office
Languages
Spanish
English
Japanese
Timeline
Medical Collections Team Lead
Paragon Medical Consultants
07.2019 - Current
Front Desk Receptionist/ Chronic Care Management
Community Health and Wellness Center of Miami
03.2018 - 06.2018
Store Associate/ Cashier
Champs Sporting Goods
07.2017 - 03.2018
Psychology
Florida International University