Michael Degarmo
Oklahoma City,OK
Summary
An adaptable and educated network engineer, Chief Information Security Officer, and Senior Technical Director with 10 years of intense IT experience in a fast-paced and changing environment. Skilled in designing, implementing, and administering LAN and WAN, creating and reforming new security and cybersecurity postures, and implementing IT systems and policies. Capable of understanding the big picture and aligning it with the company's needs. This includes working with Vendors, Collaborating with other teams, and leading colleagues to complete the organizations mission. Experienced in creating IT budgets, sourcing cost savings, and improving efficiency and performance. Dependable in rapidly changing priorities or policies, and adept at finding quick solutions with limited information.
Overview
9
9
years of professional experience
6
6
Certification
Work History
CEO/Company Owner
CEO | Degarmo Technologies LLC
01.2018 - Current
- Provided small and medium-sized business IT consulting
- Established and managed the organization
- Developed business plans, budgets, and image
- Created project roadmaps to guide the organization's success
- Managed a team of trainers to develop training on computer ethics, cyber awareness, and security
- Provided instruction to colleagues and customers on computer and network maintenance and troubleshooting
- Created solution packages tailored to specific industry or organizational needs
- Provided support packages for various environments and operating systems
- Supported Microsoft 365, Azure Active Directory, and Exchange Online
- Procured assets such as workstations, laptops, servers, network equipment, and peripherals
- Managed a business with more than 250 clients, 16 employees, and multiple contractors
- Provided SAAS services, including backups
- Offered web hosting, small data center, network security, and physical security solutions
- Conducted hardware repairs and end-of-life replacements
- Provided Cisco and Ubiquiti networking solutions, Lenovo business solutions, and coordination with local ISPs
- Provided remote management and monitoring using RMM tools.
CPN Section Chief, National Guard
Army, NA
01.2015 - Current
- Provided end users with VOIP, data, and video services
- Maintained network infrastructure security
- Administered 2 Cisco Unified Communications Manager servers in the virtual environment
- Administered 2 Windows servers through VMWare
- Provided services on SIPR and NIPR networks
- Managed WAN through satellite communications.
F5 Engineer
Tek Systems (State Of Oklahoma Contract)
07.2022 - 07.2023
- Conducted research to test and analyze feasibility, design, operation and performance of equipment, components, and systems.
- Performed preventative maintenance to keep tools and equipment functional.
- Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment.
- Illustrated potential obstacles when conducting site assessments for planned projects.
- Interacted with subject matter experts to develop training material and tools for personnel.
- Preformed a migration from onpremise F5s to a hybrid cloud and DC environment
- Created Fail over Load balancing between the OKC primary Data Center and the Dallas Failover site
- Used my expertise to increase data center capacity and utilize the F5 Big IP product in its complete capacity to support the state of Oklahoma to a far future.
Network Engineer / CISO
MECU
03.2021 - 01.2022
- Migrated organization from an MSP to in-house Information Technology
- Established initial security posture for the entire organization
- Created a cloud-based monitoring and management system for multi-site credit union maintenance
- Developed a new ISP (Information Security Plan)
- Led cyber security posture and plans
- Engineered a multi-site VPN solution
- Created SOPs to improve and streamline technology operations
- Led multiple audits, including NCUA audits
- Improved NCUA audit scores from failing to passing
- Implemented a helpdesk and ticketing platform for better documentation and support
- Trained staff on helpdesk operations and maintenance
- Rebuilt the entire network to modernize and improve posture and security
- Set up multisite route paths using BGP and OSPF, and created IPSEC VPN tunnels and MPLS tunnels
- Implemented network security monitoring and active port watch using third-party hardware and software
- Established building-to-building LOS links
- Created a single SNMP and network management portal for streamlined administration.
Network Engineer / Security Manager / Systems Engineer
Oasis Tech Inc
07.2020 - 03.2021
- Maintained a cloud-managed network environment
- Engineered network topology for new sites
- Managed, administered, and engineered a cloud-based security and SOC solution
- Created a web access interface for customers to check compliance auditing information
- Managed a multi-tenant M365 environment
- Handled escalated issues of all types
- Engineered surveillance solutions for multiple clients
- Engineered backup and NAS solutions for multiple clients
- Managed VOIP services
- Managed a cloud-hosted WatchGuard environment
- Managed a multi-tenant Azure environment
- Created automated patching using RMM agents
- Deployed new sites using RMM agents
- Developed real-time alerting and monitoring using RMM agents
- Managed AD and DC services
- Managed Microsoft DHCP services
- Managed cloud-based printing services
- Provided level 1-3 support as needed
- Participated in board meetings to contribute to company advancement.
Team Lead/Regional NCO
Army National Guard
01.2020 - 07.2020
- Assisted with COVID-19 contact tracing, testing, and cleaning operations
- Led a team of 20 soldiers to support state Health Department and CDC with COVID-19 operations
- Tracked and monitored COVID-19 cases in collaboration with state Health Department and CDC
- Managed logistical routes for the delivery of tests and medical supplies.
ASI Coordinator / Network Technician
DISA
08.2019 - 01.2020
- Maintained the DISA NIPR/SIPR networks
- Implemented F5 BigIP solutions
- Coordinated Authorized Service Interruptions
- Coordinated between technicians and customers
- Upgraded Cisco devices
- Created and logged changes on Remedy and a change tracking board within SharePoint
- Managed updates within DEPS for all changes and ASIs.
Operations Analyst II
Farmers Insurance
04.2019 - 08.2019
- Maintained and monitored a physical data center
- Monitored applications, services, and servers virtually through AppDynamics, Splunk, and Solarwinds
- Managed and resolved major company-wide outages with Incident Management and support teams
- Analyzed and wrote reports on major incidents
- Maintained outage journals for major incidents.
Help Desk
Tinker AFB
11.2018 - 04.2019
- Integrated new systems into the DOD network
- Troubleshot and repaired routers, switches, firewalls, Riverbeds, UPS, AP, LAN controllers, and other networking equipment
- Managed and integrated new VOIP systems
- Secured networks and information traveling within the network
- Provided Help Desk support for Windows 10 Pro Enterprise, Microsoft Office 2016 and 365.
Network Analyst
Suryl LLC
01.2018 - 05.2018
- Performed L2 network management remotely on the Boeing Enterprise network
- Configured basic port configurations for port change requests
- Worked on break-fix for networking equipment
- Maintained the NOC (Network Operations Center) for the Boeing Enterprise Network.
Help Desk
Apex Systems
11.2016 - 01.2018
- Supported Boeing employees as a Help Desk agent
- Troubleshot a wide range of networking issues
- Escalated server outages
- Provided password reset services in Active Directory.
IT Director
Metro First Realty Group
09.2014 - 01.2018
- Designed and implemented the small business Cisco network
- Performed break-fix work for both client and network side
- Consulted with business owner on IT infrastructure and network needs
- Executed Windows 10 rollout
- Upgraded to an Ubiquiti office environment with LTE tri-redundancy.
Education
Military Education - Information Technology
United States Army
Fort Gordon, GA11.2016
Some College (No Degree) - Information Technology
OSUIT
Okmulgee, OKSome College (No Degree) - Cyber Patriot Program
Rose State College
Oklahoma City, OKSkills
- Technical Skills:
- Hardware:
- Cisco Catalyst Switches
- Cisco Routers
- Cisco Nexus
- Cisco IP Phones
- Cisco IPTV Servers
- Cisco ASA Firewall
- Ubiquiti USG
- Ubiquiti Unifi switches
- Ubiquiti Unifi Cloud Key
- Ubiquiti Unifi VOIP Phones
- Software:
- Microsoft Windows 7/10/Server 2008/Server 2012
- Microsoft Office
- Windows Media Services
- Cisco Nexus OS, Cisco IOS, Cisco Unified Communications Manager, Jabber
- Dameware
- TeamViewer
- Skype for Business
- VMware, VSphere
- Solarwinds
- AppDynamics
- Splunk
- Visio
- Ubiquiti UNMS
- Ubiquiti AirLink
- RFT Cyberhawk
- RFT Network Detective
- RFT Compliance Manager
- Ninja RMM
- Splashtop
- ConnectWise
- Unifi Protect
- Unifi Network
- WebRoot
- Traylcon
- SentinelOne
- Protocols:
- TCP/IP, PPP, Fast Ethernet
- SMTP, POP3, FTP, Telnet, SSH
- SNMP, DNS, DHCP
- RIPv2, EIGRP, OSPF, BGP, MPLS
- SIP, H323
- Cabling:
- Cat 5e - 8 Shielded/Unshielded Twisted Pair
- Single-Mode/Multi-Mode Fiber Optics
- Cost Breakdown Analysis
- Industry Expertise
- Process Improvement
- Business Administration
- Operating Budget
- Procedure Redesign
- Operational Oversight
- Project Oversight
- Business Development
- Strategic Partnership
- Strategic Direction
- Analytical and Critical Thinker
- Leadership and People Development
- Risk and Mitigation Analysis
- Strategic Planning
- Network Architecture Design
- Security Investigations
- PowerShell
- Linux CLI
- RedHat Linux
Certification
● Cisco Certified Network Associate (CCNP)
● CompTIA Security+
● Network Administration (equal to CompTIA NET+)
● IT Essential I & II (equal to CompTIA A+)
Timeline
F5 Engineer
Tek Systems (State Of Oklahoma Contract)
07.2022 - 07.2023
Network Engineer / CISO
MECU
03.2021 - 01.2022
Network Engineer / Security Manager / Systems Engineer
Oasis Tech Inc
07.2020 - 03.2021
Team Lead/Regional NCO
Army National Guard
01.2020 - 07.2020
ASI Coordinator / Network Technician
DISA
08.2019 - 01.2020
Operations Analyst II
Farmers Insurance
04.2019 - 08.2019
Help Desk
Tinker AFB
11.2018 - 04.2019
CEO/Company Owner
CEO | Degarmo Technologies LLC
01.2018 - Current
Network Analyst
Suryl LLC
01.2018 - 05.2018
Help Desk
Apex Systems
11.2016 - 01.2018
CPN Section Chief, National Guard
Army, NA
01.2015 - Current
IT Director
Metro First Realty Group
09.2014 - 01.2018
Military Education - Information Technology
United States Army
Some College (No Degree) - Information Technology
OSUIT
Some College (No Degree) - Cyber Patriot Program
Rose State College
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