Amber VanLuchene
Belgrade,MT
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Assistant/Limited Permit X-Ray Technician
Intermountain Health
Bozeman, Montana
09.2023 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Collected and documented patient medical histories and vital signs.
- Educated patients on medications, treatment plans, and health maintenance strategies.
- Performed basic laboratory tests and processed specimens accurately.
- Operated X-ray equipment to capture high-quality diagnostic images.
- Ensured patient safety by following established radiation protection protocols.
- Educated patients on X-ray processes and addressed concerns prior to procedures.
- Performed radiologic procedures in accordance with established protocols and safety standards.
- Prepared examination rooms, ensuring cleanliness and readiness for patient visits.
- Educated patients about medications, procedures and physician's instructions.
- Measured vital signs and took medical histories to prepare patients for examination.
- Collected samples from patients for laboratory testing purposes.
- Operated EKG machines to perform cardiac monitoring procedures.
Imaging Manager/Clinical Trainer
BestMed Urgent Care
Belgrade, MT
07.2023 - 09.2023
- Oversees the operation of the imaging equipment, evaluates accuracy and quality of images, and provides technical assistance.
- Reviews the work of medical imaging and related staff to maintain patient flow, achieve production goals, and conform to established protocols and procedures.
- Demonstrates new techniques, equipment, and procedures to all imaging staff.
- Implements and monitors radiation safety measures to ensure safety of patients and staff.
- Maintains documentation of training participation.
- Evaluates performance and provides additional training as required.
- Assesses and tracks the educational needs of the staff and coordinates training programs based on identified needs.
- Combines strong clinical skills with compassion, engaged personality and dedication to ensuring exceptional training outcomes and a high degree of trainee satisfaction.
Area Manager
BestMed Urgent Care
Belgrade, MT
05.2022 - 07.2023
- Provided and received regular communication to and from the Practice Supervisors; developed systems to ensure the staff felt informed.
- Ensured proper staff scheduling and optimization.
- Acted as a collaborative liaison between clinics and the staff.
- Ensured clinics were in compliance with HIPAA, OSHA and CLIA requirements.
- Mentored, coached, and set expectations with clinic leadership and staff.
- Assisted Practice Supervisors with interviewing, hiring, counseling and terminating staff in partnership with HR.
- Ensured all assigned clinics and providers delivered the best patient experience.
- Assisted the Practice Supervisors in resolving patient issues.
- Monitored, evaluated, and acted on items from the P&L (including and not limited to staffing, budget, and expenses).
Practice Supervisor
BestMed Urgent Care ( formerly Nova Health)
Belgrade/Bozeman, MT
07.2018 - 04.2022
- Oversaw the day-to-day function of the Belgrade and Bozeman clinics and staff.
- Addressed issues escalated by providers, staff, and patients.
- Scheduled clinic staff and providers in line with staffing model; reviewed volumes and call outs to ensure proper staffing levels.
- Assured clinic maintenance and appearance.
- Ordered supplies needed and kept tabs on inventory levels.
- Made recommendations for staff training and development; assisted in training.
- Performed disciplinary actions and counseling.
- Interviewed and hired new staff along with performing their onboarding scheduled training.
- Maintained process to address patient issues and complaints, and interact with patients as appropriate to resolve escalated concerns.
Limited Permit X-Ray Technician
BestMed Urgent Care (formerly Nova/ZipClinic)
Belgrade, MT
04.2010 - 08.2020
- Maintained highest levels of quality, safety and patient confidentiality by following clinic and regulatory guidelines when collecting patient information and conducting x-ray images.
- Performed radiographic procedures and related techniques, producing quality images for timely interpretation.
- Educated patients on diagnostic imaging processes and positioning and counseled patients to address concerns and answer inquiries.
- Oversaw work of junior personnel and students, correcting work and mentoring on techniques.
- Offered assistance in dressing or changing seriously ill, injured and disabled patients.
- Instructed and prepared patients to facilitate x-ray or other examinations.
- Fostered relationships with patients to minimize anxiety and distress and enhance cooperation.
Medical Assistant
BestMed Urgent Care (formerly ZipClinic/BUC)
Belgrade, MT
10.2008 - 08.2020
- Prepared exam rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Prepared and administered injections, dressing changes, and facilitated wound care under providers orders.
- Collected blood, tissue, and other laboratory specimens for routine in-house testing procedures and send out laboratory testing.
- Performed ancillary testing including EKG, spirometry, and audiometry.
- Performed drug and alcohol testing per the DOT and employer guidelines
Education
Some College (No Degree) - Secondary Education
Montana State University
Bozeman, MTSome College (No Degree) - Nursing
Helena College of Technology
Helena, MTHigh School Diploma -
Belgrade High School
Belgrade05.1999
Skills
- Training and Mentoring
- Electronic Medical Record Software
- Phlebotomy
- Vital Signs
- Patient Care
- Immunizations and Injection
- EKG administration
- Radiologic procedures
Certification
• State of Montana Limited Permit License, 2009-2025
• Certified BLS 2024-2026
• Certified Phlebotomist, 2003-2025
• Certified BLS 2024-2026
• Certified Phlebotomist, 2003-2025
Timeline
Medical Assistant/Limited Permit X-Ray Technician
Intermountain Health
09.2023 - Current
Imaging Manager/Clinical Trainer
BestMed Urgent Care
07.2023 - 09.2023
Area Manager
BestMed Urgent Care
05.2022 - 07.2023
Practice Supervisor
BestMed Urgent Care ( formerly Nova Health)
07.2018 - 04.2022
Limited Permit X-Ray Technician
BestMed Urgent Care (formerly Nova/ZipClinic)
04.2010 - 08.2020
Medical Assistant
BestMed Urgent Care (formerly ZipClinic/BUC)
10.2008 - 08.2020
Some College (No Degree) - Secondary Education
Montana State University
Some College (No Degree) - Nursing
Helena College of Technology
High School Diploma -
Belgrade High School