Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Amberlace Branch

Brooklyn

Summary

Guest services professional with focus on high standards and delivering results. Demonstrated ability to manage overnight operations effectively, ensuring smooth transitions and guest satisfaction. Highly dependable team player, adaptable to changing needs, and proficient in using guest management systems.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Overnight Guest Service Agent

Now Now Noho
03.2025 - Current
  • Assisted in opening and launching the hotel in partnership with Now Now
  • Ensured smooth nightly operations during the critical early phase of the hotel's opening
  • Provided exceptional customer service to guests during overnight shifts, ensuring satisfaction and addressing concerns promptly.
  • Managed front desk operations, including check-ins and check-outs, while maintaining accurate guest records.
  • Coordinated communication between departments to resolve guest inquiries and enhance overall guest experience.
  • Monitored property security throughout the night, safeguarding guests and hotel assets from potential threats.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Front desk Agent/ Assistant Manager

The LEO HOUSE
08.2022 - 07.2024
  • Greet & welcome guests. Check in/ out guests. Night Audit shift. Answer questions and address guest complaints. Answering phones provided exceptional customer service. Assisted in supervising front desk staff, maintaining the reception area, assigning rooms and distributing keys, developed great relationships. Collect payments, verify credit acceptance. I'm a multitasker & have a positive attitude towards the guest.

Youth Worker

Play Study Win, INC
09.2021 - 06.2022
  • Helped 6th- 8th graders with homework & Test prepped. Support activities such as arts, sports, dance, technology and other disciplines.

Sales Advisor

UNIQLO
09.2019 - 03.2020
  • Listening to customer needs, Finding products that meet their needs, Providing in depth product information about the goods they are interested in, Cleaning, Cashiering, Folding of Merchandise, Replenishing, Fitting Room, Helping other co workers if Needed.

Sales/ Stock Associate

Walgreens
11.2018 - 05.2019
  • Cashiering, Cleaning, Processing returns, Replenishing, Counting out registers, Processing truck, Straightening merchandise, Folding, Sizing, Censoring merchandise, Stock checking, Keeping up zone standards, Product knowledge, Running go backs to the floor, Greeting.

Education

Diploma -

Victory Collegiate High School
06.2019

Skills

  • Written & Verbal Communication Skills, Ability to Work Under Pressure, Decision Making, Self-motivation, Conflict Resolution, Leadership, Adaptability, Teamwork, Creativity, Quick Learner, Able to Build Relationships, Flexible, Responsible, Efficient, Detail-oriented
  • Patience and composure
  • Strong multitasking
  • Hotel operations
  • Time management expertise

Accomplishments

Accomplishments

All About Me — December 2018 – April 2019

  • Participated in daily discussions focused on community-related issues
  • Contributed ideas and engaged in meaningful conversations promoting awareness and solutions

Queen Genesis— October 2015 – April 2017

  • Took part in team-building activities to enhance collaboration and communication skills
  • Engaged in group sessions focused on empowerment and personal development


Certification

  • CPR Certified
  • Completed Training/ Certification in the Following:
  • Mandated Reporter Training: identifying and reporting child abuse & Maltreatment
  • Prevention and identification of Brain Injuries, including Abusive Head Trauma(AHT)
  • Students Preventing sudden infant death syndrome & Promoting Safe sleeping
  • Completed training: 7 modules certifications included in (MHE) training - Mental Health to support student learning: Training modules for Educators and school-based staff. (Associate with University of Maryland School of Medicine.)
  • Successfully completed a background check including fingerprint submission for:
  • NY Children and Family Services- Criminal history - Child Day Care (2021)
  • NY-NYC Department of Education Employee Applicant (2024)

Languages

English
Native or Bilingual

Timeline

Overnight Guest Service Agent

Now Now Noho
03.2025 - Current

Front desk Agent/ Assistant Manager

The LEO HOUSE
08.2022 - 07.2024

Youth Worker

Play Study Win, INC
09.2021 - 06.2022

Sales Advisor

UNIQLO
09.2019 - 03.2020

Sales/ Stock Associate

Walgreens
11.2018 - 05.2019

Diploma -

Victory Collegiate High School

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