Amberlee Chase
Phoenix,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Pharmacy Claims Analysis
CVS/caremark
07.2019 - Current
- Identified potential fraud or abuse instances through careful analysis of claims data, safeguarding company resources.
- Improved overall pharmacy operational efficiency by recommending best practices based on comprehensive audit findings analysis.
- Maintained detailed records of all claims handled, resulting in accurate reporting and data analysis for management review.
- Contributed to organizational cost savings by identifying opportunities for process improvement within the health claims department based on comprehensive data analysis.
Senior Pharmacy Technician
Walgreens
09.2017 - 07.2019
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
- Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
Customer Service Cashier
Walgreens
08.2014 - 09.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
High School Diploma -
Hemet High School
Hemet, CA05.2014
Skills
- Pharmacy Claims Analysis
- Pharmacy Law Compliance
- Pharmaceutical Calculations
- Customer Service
- Reliability and punctuality
- Patience and composure
Timeline
Pharmacy Claims Analysis
CVS/caremark
07.2019 - Current
Senior Pharmacy Technician
Walgreens
09.2017 - 07.2019
Customer Service Cashier
Walgreens
08.2014 - 09.2017
High School Diploma -
Hemet High School