Amberlee Raine Cruz
Las Vegas,Nevada
Summary
Resourceful and adaptable professional with strong analytical, communication, and teamwork skills. Proven ability to quickly learn new systems and environments, with a focus on delivering results under pressure. Committed to continuous learning and contributing to team success with a positive attitude and strong work ethic.
Overview
4
4
years of professional experience
Work History
Barista
Little Avalon
02.2025 - Current
- Prepared high-quality espresso beverages and specialty drinks, consistently meeting customer preferences and ensuring satisfaction.
- Provided exceptional service by addressing customer inquiries, resolving complaints, and creating personalized beverages, boosting sales and fostering loyalty.
- Trained new team members on beverage preparation and equipment operation, fostering a collaborative and efficient work environment.
- Maintained clean and organized workstations, adhering to health and safety regulations to ensure a safe environment for both staff and customers.
- Assisted in inventory management by monitoring stock levels, ensuring timely replenishment, and reducing waste for efficient operations.
Barista
Dunkin' Donuts
10.2023 - 03.2024
- Effectively resolved customer complaints and issues in a fast-paced environment, using problem-solving skills to ensure customer satisfaction and prevent disruptions in service.
- Communicated clearly with customers and team members, ensuring accurate orders and maintaining a high level of service even under pressure.
- Managed drive-thru orders during peak hours, prioritizing tasks to maintain flow and meet deadlines.
- Monitored and improved operational workflows to ensure timely task completion, reduce delays, and enhance overall efficiency during peak periods.
FOH Team Member
Cafe Zupas
08.2022 - 03.2023
- Promoted a fun and friendly atmosphere by engaging with customers and team members, fostering a welcoming and collaborative work environment.
- Contributed ideas and feedback during team meetings to improve service quality and address operational challenges.
- Assisted in prepping complimentary fruit, bread, and other items, ensuring proper food safety protocols were followed for freshness and quality.
- Maintained a clean and organized station, following strict food handling guidelines to ensure food safety and customer satisfaction.
Education
Associate of Arts - Criminal Justice
College of Southern Nevada
Las Vegas, NV08-2026
High School Diploma -
Southwest Career And Technical Academy
Las Vegas05-2023
Skills
- Time Management
- Problem-Solving & Critical Thinking
- Communication Skills
- Attention to Detail
- Team Player
- Customer Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Barista
Little Avalon
02.2025 - Current
Barista
Dunkin' Donuts
10.2023 - 03.2024
FOH Team Member
Cafe Zupas
08.2022 - 03.2023
Associate of Arts - Criminal Justice
College of Southern Nevada
High School Diploma -
Southwest Career And Technical Academy