Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Amberlee Raine Cruz

Las Vegas,Nevada

Summary

Resourceful and adaptable professional with strong analytical, communication, and teamwork skills. Proven ability to quickly learn new systems and environments, with a focus on delivering results under pressure. Committed to continuous learning and contributing to team success with a positive attitude and strong work ethic.

Overview

4
4
years of professional experience

Work History

Barista

Little Avalon
02.2025 - Current
  • Prepared high-quality espresso beverages and specialty drinks, consistently meeting customer preferences and ensuring satisfaction.
  • Provided exceptional service by addressing customer inquiries, resolving complaints, and creating personalized beverages, boosting sales and fostering loyalty.
  • Trained new team members on beverage preparation and equipment operation, fostering a collaborative and efficient work environment.
  • Maintained clean and organized workstations, adhering to health and safety regulations to ensure a safe environment for both staff and customers.
  • Assisted in inventory management by monitoring stock levels, ensuring timely replenishment, and reducing waste for efficient operations.

Barista

Dunkin' Donuts
10.2023 - 03.2024
  • Effectively resolved customer complaints and issues in a fast-paced environment, using problem-solving skills to ensure customer satisfaction and prevent disruptions in service.
  • Communicated clearly with customers and team members, ensuring accurate orders and maintaining a high level of service even under pressure.
  • Managed drive-thru orders during peak hours, prioritizing tasks to maintain flow and meet deadlines.
  • Monitored and improved operational workflows to ensure timely task completion, reduce delays, and enhance overall efficiency during peak periods.

FOH Team Member

Cafe Zupas
08.2022 - 03.2023
  • Promoted a fun and friendly atmosphere by engaging with customers and team members, fostering a welcoming and collaborative work environment.
  • Contributed ideas and feedback during team meetings to improve service quality and address operational challenges.
  • Assisted in prepping complimentary fruit, bread, and other items, ensuring proper food safety protocols were followed for freshness and quality.
  • Maintained a clean and organized station, following strict food handling guidelines to ensure food safety and customer satisfaction.

Education

Associate of Arts - Criminal Justice

College of Southern Nevada
Las Vegas, NV
08-2026

High School Diploma -

Southwest Career And Technical Academy
Las Vegas
05-2023

Skills

  • Time Management
  • Problem-Solving & Critical Thinking
  • Communication Skills
  • Attention to Detail
  • Team Player
  • Customer Service

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Barista

Little Avalon
02.2025 - Current

Barista

Dunkin' Donuts
10.2023 - 03.2024

FOH Team Member

Cafe Zupas
08.2022 - 03.2023

Associate of Arts - Criminal Justice

College of Southern Nevada

High School Diploma -

Southwest Career And Technical Academy
Amberlee Raine Cruz