Amberly Calabria
Customer Service Professional
Salem,OR
Summary
Driven professional successful at thriving in high stress, high-pressure environments and situations involving constant change and vast ambiguity in data and instruction.
Overview
14
14
years of professional experience
Work History
Real Estate Broker
Level Realty Group
Salem , OR
10.2017 - Current
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Compared properties possessing similar features to determine competitive market prices.
- Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
- Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
- Negotiated contracts with property owners to place properties for sale.
- Assisted clients in financial planning for purchase.
- Arranged for inspections for properties under contract.
- Sold high volume of properties in short timeframes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Optician
Complete Vision Center
Springfield , Oregon
05.2016 - 10.2017
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Suggested items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
- Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
- Educated patients aged 5 to 95 on proper care and transportation of spectacles.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
Optical Store Manager
JCPenney Optical
Lynnwood , Washington
01.2016 - 04.2016
- Collaborated with territory manager to plan staff schedules and determine hiring needs.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Helped territory manager oversee optician apprentice program to teach upcoming professionals valuable skills with real-world applications.
- Checked finished eyewear to maintain optical standards, customer requirements, and special requests.
- Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
- Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Optician
Mercer Island Eyeworks
Mercer Island , Washington
07.2015 - 01.2016
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Suggested items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
Optical Supervisor
Sears Optical
Lynnwood , Washington
10.2013 - 07.2015
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
- Maintained store equipment, printers and fax machines.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Prepared quotes for new products and services and composed budgets.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Recorded inventory sales into nightly sales report.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Optician
LensCrafters
Abilene , Texas
02.2011 - 10.2013
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Suggested items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Optician
Eyemart Express
Abilene , Texas
01.2009 - 02.2011
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Dispensed glasses in 1 hour while utilizing onsite lab.
Education
No Degree - Public Speaking
Linn County Community Collage
Albany, ORReal Estate License - Real Estate
ProSchools
Online10.2017
High School Diploma -
Lebanon High School
Lebanon, OR06.2007
Skills
- Service Management
- Client Communication
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Upselling Products and Services
- Customer Data Confidentiality
- Billing Procedures
- Issue and Complaint Resolution
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Prescription Evaluation
Timeline
Real Estate Broker
Level Realty Group
10.2017 - Current
Optician
Complete Vision Center
05.2016 - 10.2017
Optical Store Manager
JCPenney Optical
01.2016 - 04.2016
Optician
Mercer Island Eyeworks
07.2015 - 01.2016
Optical Supervisor
Sears Optical
10.2013 - 07.2015
Optician
LensCrafters
02.2011 - 10.2013
Optician
Eyemart Express
01.2009 - 02.2011
No Degree - Public Speaking
Linn County Community Collage
Real Estate License - Real Estate
ProSchools
High School Diploma -
Lebanon High School
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