Amberly Calabria
Customer Service Professional
Salem,OR
Summary
Driven professional successful at thriving in high stress, high-pressure environments and situations involving constant change and vast ambiguity in data and instruction.
Overview
14
14
years of professional experience
Work History
Real Estate Broker
Level Realty Group
Salem, OR
10.2017 - Current
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Compared properties possessing similar features to determine competitive market prices.
- Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
- Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
- Negotiated contracts with property owners to place properties for sale.
- Assisted clients in financial planning for purchase.
- Arranged for inspections for properties under contract.
- Sold high volume of properties in short timeframes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Optician
Complete Vision Center
Springfield, Oregon
05.2016 - 10.2017
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Suggested items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
- Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
- Measured patients' faces for bridge, eye size and temple length to select comfortable frames.
- Educated patients aged 5 to 95 on proper care and transportation of spectacles.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
Optical Store Manager
JCPenney Optical
Lynnwood, Washington
01.2016 - 04.2016
- Collaborated with territory manager to plan staff schedules and determine hiring needs.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Helped territory manager oversee optician apprentice program to teach upcoming professionals valuable skills with real-world applications.
- Checked finished eyewear to maintain optical standards, customer requirements, and special requests.
- Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
- Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Optician
Mercer Island Eyeworks
Mercer Island, Washington
07.2015 - 01.2016
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Suggested items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
Optical Supervisor
Sears Optical
Lynnwood, Washington
10.2013 - 07.2015
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
- Maintained store equipment, printers and fax machines.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Prepared quotes for new products and services and composed budgets.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Recorded inventory sales into nightly sales report.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Optician
LensCrafters
Abilene, Texas
02.2011 - 10.2013
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Suggested items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Optician
Eyemart Express
Abilene, Texas
01.2009 - 02.2011
- Calibrated seg heights, vertex and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Dispensed glasses in 1 hour while utilizing onsite lab.
Education
No Degree - Public Speaking
Linn County Community Collage
Albany, ORReal Estate License - Real Estate
ProSchools
Online10.2017
High School Diploma -
Lebanon High School
Lebanon, OR06.2007
Skills
- Service Management
- Client Communication
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Upselling Products and Services
- Customer Data Confidentiality
- Billing Procedures
- Issue and Complaint Resolution
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Prescription Evaluation
Timeline
Real Estate Broker
Level Realty Group
10.2017 - Current
Optician
Complete Vision Center
05.2016 - 10.2017
Optical Store Manager
JCPenney Optical
01.2016 - 04.2016
Optician
Mercer Island Eyeworks
07.2015 - 01.2016
Optical Supervisor
Sears Optical
10.2013 - 07.2015
Optician
LensCrafters
02.2011 - 10.2013
Optician
Eyemart Express
01.2009 - 02.2011
No Degree - Public Speaking
Linn County Community Collage
Real Estate License - Real Estate
ProSchools
High School Diploma -
Lebanon High School
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