AMBERLY FALLECKER
Lancaster,SC
Summary
Experienced goal-oriented professional with extensive experience in sales, prospecting and lead generation. Known for providing award-winning customer service and communications in a variety of business settings. Seasoned at creating dynamic marketing/brand strategies that engage consumers and take away business from the competition.
Overview
22
22
years of professional experience
Work History
Client Account Specialist
Delta Dental of North Carolina
Charlotte, NC
08.2017 - Current
- Partnered with the Account Manager in all aspects of client, management, including communication with clients to provide resolutions to escalated account issues and plan changes, reporting, and claim inquiries.
- Research, gather, and collate information required to support the determinations of specific strategies and plans to retain and grow business.
- Monitor competitor intelligence, market environment, and industry trends, as well as establish and maintain excellent relationships with our brokers and clients.
- Educate members about their plan through health fairs, enrollment meetings, and seminars.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Adhered to standards of quality and service as well as all compliance requirements.
Owner and Personal Trainer
Fit for a Lady Fitness and Wellness
Charlotte, NC
07.2005 - 11.2007
- Responsible for developing and implementing business strategies
- Complex problem solver responsible for managing, training, and developing supporting staff
- Designed and executed programs specifically geared to address client needs and increases success rates
- Created marketing plans that led to a substantial increase in sales
- Conducted monthly client progress analysis
Leasing Manager
Courtney Ridge and Courtney Oaks Apartment Complex
Charlotte, NC
05.2004 - 07.2005
- Responsible for identifying and marketing vacant apartments of two 5 star apartment complexes
- Trained and managed team of 3 leasing agents
- Increased occupancy through prompt resolution of maintenance work orders and client complaints
- Contributed marketing ideas and offered constructive feedback at weekly sales and training meetings
Leasing Agent
Drake Apartment Complex
Charlotte, NC
09.2003 - 05.2004
- Worked with teammates to effectively market all available units
- Collected, analyzed and validated all leasing applications
- Followed up with prospective residents generated through advertising, promotions, marketing campaigns, phone calls, and in person inquiries
Education
Bachelor of Arts - Psychology, Minor in Communications
West Virginia University
December 2002
Skills
- Persuasive - Strong verbal communication and interpersonal skills
- Organizational skills, multitasking time-management
- Honest, assertive, and accountable
- Driven to succeed, goal-oriented
- Complex problem solver, decision maker, team player
- MS Office: Word, PowerPoint, Excel, Outlook, Salesforce
Timeline
Client Account Specialist
Delta Dental of North Carolina
08.2017 - Current
Owner and Personal Trainer
Fit for a Lady Fitness and Wellness
07.2005 - 11.2007
Leasing Manager
Courtney Ridge and Courtney Oaks Apartment Complex
05.2004 - 07.2005
Leasing Agent
Drake Apartment Complex
09.2003 - 05.2004
Bachelor of Arts - Psychology, Minor in Communications
West Virginia University