JANINE SPEILMAN
Boyertown,PA
Summary
Highly motivated and organized Client Account Specialist, with extensive experience in the customer service field. I bring related experience with a proven ability to build strong relationships with clients, resolve complex issues, and drive customer satisfaction. I also have a deep understanding of financial and payment matters, as well as sales activities.
Overview
8
8
years of professional experience
Work History
Client Account Specialist
Signarama
Limerick , PA
08.2022 - Current
- Acts as first point of contact for clients, email, phone and in person.
- Responds promptly to inquiries.
- Builds rapport with customers, addresses concerns and resolves problems in a positive manner with successful outcomes.
- Develops relationships with key accounts and maintains communication with them regularly.
- Processes client orders accurately, ensuring all information was correct before submission.
- Orders project materials and works with vendors.
- Manages client payments.
- Creates and posts social media content for marketing.
FITNESS INSTRUCTOR AND PERSONAL TRAINER
Final Results Fitness
Gilbertsville, Pa
05.2017 - 07.2023
- Offers quality personal and small group training sessions to acquire new clients
- Delivers fitness experiences to support customer efforts to meet short- and long-term fitness goals
- Develops and implements tailored exercise regimens meeting client needs
- Motivates and inspires clients to achieve results and reach goals
- Prepares comprehensive fitness programs based on client goals with appropriate exercises and nutritional plans
- Pre-choreographs and delivers fun group exercise classes.
Waitress
Gramias
Boyertown, Pa
09.2021 - Current
- Takes orders from patrons for food or beverages
- Collects payment from customers
- Handles high volume cash flow
- Sets up tables with glassware, linens and silverware to prepare tables for service
- Fosters fun atmosphere and family-style work environment
- Greets all guests with a smile and friendly greeting.
Group Fitness Manager
FITBODY KICKBOXING
Gilbertsville, Pa
03.2018 - 01.2023
- Processes financial transactions for bills and rentals
- Coordinates effective schedules for instructors, giving clients wide variety of offerings
- Manages memberships and contracts
- Supervises instructors
- Provides marketing on social media
- Teaches group fitness classes.
Head Bartender
Swamp Pike Pub
Gilbertsville, Pa
07.2016 - 08.2017
- Used POS system to process cash and credit card transactions
- Prepared alcoholic beverages according to recipes
- Conversed with customers and recommended specials to build rapport and cultivate customer loyalty
- Trained new bartenders in customer service, bar equipment safety, drink preparation and upselling techniques
- Maintained cleanliness and organization of work space
- Balanced cash drawers at end of shifts.
Education
High School Diploma -
Pottstown High School
Pottstown, PA05-2002
Some College (No Degree) - Accounting and Business Management
West Chester University
West ChesterSkills
- Recordkeeping abilities
- Client engagement
- Collaborative teamwork
- Interpersonal communication
- Database entry
- Proficient typer at 90 words per minute
- Multi-tasking ability
- Reporting and organizational skills
Timeline
Client Account Specialist
Signarama
08.2022 - Current
Waitress
Gramias
09.2021 - Current
Group Fitness Manager
FITBODY KICKBOXING
03.2018 - 01.2023
FITNESS INSTRUCTOR AND PERSONAL TRAINER
Final Results Fitness
05.2017 - 07.2023
Head Bartender
Swamp Pike Pub
07.2016 - 08.2017
High School Diploma -
Pottstown High School
Some College (No Degree) - Accounting and Business Management
West Chester University