Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dawn Knowles

Helena,MT

Summary

Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable with clients with Developmental Disabilities and providing them with great Personal Support Plans a top priority.

Overview

8
8
years of professional experience

Work History

Client Account Specialist

Spring Meadow Resources
02.2019 - Current
  • Establish bank accounts for new clients
  • Reconcile bank statements monthly
  • Make sure all monthly bills are paid in a timely manner for company and clients
  • Work closely with Social Security as clients' Payee
  • Recertification's for Medicaid and Snap for all clients
  • Make monthly trust contributions for clients
  • Identified client needs by asking questions and advising on best solutions
  • Reviewed financial status and evaluated discrepancies by assessing account information and activities

Deli Associate and Catering

Van's Thriftway
01.2016 - 02.2019
  • Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices
  • Listened carefully to customer instructions and prepared orders according to those preferences
  • Opened new inventory and rotated stock by dates to maintain freshness
  • Maintained clean, trash-free workspaces to maximize productivity and safety
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices
  • Had opportunity to work along side a co-worker with Asperger's daily and assisted him in his daily routine and provided transportation to and from work for him

Education

Business Management And Accounting

Green River Community College
Auburn, WA

High School Diploma -

Hazen Senior High School
Renton, WA
06.1990

Skills

  • Account Administration
  • Document Management
  • Account Updating
  • Microsoft Office Proficiency
  • Recordkeeping Abilities
  • Billing Resolutions
  • Great Communication Skills with Developmentally Disabled
  • Ability to listen to Guardians needs and wants and build a good working relationship with them
  • Time Management and Organization

Timeline

Client Account Specialist

Spring Meadow Resources
02.2019 - Current

Deli Associate and Catering

Van's Thriftway
01.2016 - 02.2019

Business Management And Accounting

Green River Community College

High School Diploma -

Hazen Senior High School

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Dawn Knowles