BRAD WINTLEND
Alamogordo,NM
Summary
A motivated individual looking to utilize my experience in sales, business, customer service, client management, and business degree to further my career goals. Assist in providing client services within wide variety of fields, with strong foundation in psychology, rehabilitation and social work, including support for families. Skilled in assisting clients by identifying and obtaining available benefits and social and community services. Support social workers in developing, organizing and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care. Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about [Industry] practices and documentation requirements.
Overview
10
10
years of professional experience
Work History
Client Account Manager/Sr. QA Specialist
PreCheck Inc
04.2015 - Current
- Document management
- Sales and marketing
- Business development
- Team member motivation
- Effective customer upselling
- Processing payments
- Staff training and motivation
- Provided exceptional care and service for our clients
- My job entailed handling client accounts with attention to detail and overseeing thousands of background checks for hospitals across the country
- I would personally handle inbound and outbound calls, emails, and new service inquiries for clients
- I also finalized background reports and made sure they were FCRA compliant and accurate
- Established accounts for new customers and updated existing accounts with current demographic and order information
- Resolved problems by performing both routine and complex account updates
- Tracked customer desires and dislikes in order to help management understand needs and update offerings
- Reviewed financial status and evaluated discrepancies by assessing account information and activities.Go Wireless Verizon | Alamogordo, NM Demonstrated and sold mobile devices to guests, showcasing latest
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Interacted with team members across departments to research and resolve customer issues.
Wireless Sales Consultant
Verizon Wireless
10.2014 - 04.2015
- Product features and capabilities
- Answered guest questions and walked through features of wireless devices to resolve confusion about device features.Fast Wireless/Sprint | Alamogordo
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Upsold customers by recommending accessories and promotions to increase revenue.
Assistant Manager
Sprint
05.2013 - 03.2014
- Delegated daily tasks to team members to optimize group productivity
- Directed and led employees, supervising activities to drive productivity and efficiency
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Bachelor of Science - Business Administration
Aspen University
Denver, CO03.2022
Skills
- Billing issue resolution
- Territory growth
- Reporting skill
- Due diligence
- Account investigations
- Account updating
- Schedule coordination
- Annual Performance Reviews
- Reporting Skill
- Application Process Improvement
- Team Goals
- Client Correspondence
- Contact Management Systems
- Account Administration
- Documentation Skills
- Professional Relationships
- Selling Skills
- Providing Feedback
- Client Engagement
- Team Interaction
- Research Proficiency
- Issue Investigation
Timeline
Client Account Manager/Sr. QA Specialist
PreCheck Inc
04.2015 - Current
Wireless Sales Consultant
Verizon Wireless
10.2014 - 04.2015
Assistant Manager
Sprint
05.2013 - 03.2014
Bachelor of Science - Business Administration
Aspen University
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