Deanne Turner

PLEASE NOTE- Worked as AR Specialist for 1 year prior to moving to Payroll. Came back to AR in AUG-2023 after RNN began to close

• Responded to all client inquiries and asked appropriate questions to facilitate resolution.
• Interacted with team members across departments to research and resolve customer issues.
• Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
• Verified basic needs are being met, providing navigation assistance for various benefits and available services.
• Conducted audits of specialty accounts prior to billing, creating and revising invoices to minimize discrepancies
• Identify trends. to fix group cause at the source.
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• Acted as the primary point of contact for clients regarding disputes and missing information, ensuring timely resolution and
  client satisfaction.
  • Implemented and trained staff on Jira and BTE software, enhancing operational efficiency and accuracy in payroll processing.
  • Conducted audits of specialty accounts prior to billing, creating and revising invoices to minimize discrepancies.
  • Processed rehearsal garnishments and traveler pay while establishing payroll-related policies and procedures to ensure
  compliance.
  • Coordinated with divisional payroll teams to guarantee accurate and timely payments for providers.
  • Served as the liaison for various projects, including rate changes and new billing procedures, effectively communicating with
  stakeholders and other managers.
• Assisted with system upgrades and implementation projects by providing valuable input from the perspective of a seasoned payroll professional.

• Processed re hires, terminations, garnishments and withholdings.
• Verified financial data, identified and made recommendations to prevent and correct financial and accounting errors and inconsistencies.
• Served as a subject matter expert for process-related inquiries, providing guidance to colleagues when needed.
• Conducted regular audits of processes, identifying areas for improvement and recommending corrective actions.
• Reviewed in, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
• Had a thorough understanding of clients and any ongoing issues.
• Built and maintained positive relationships with cells partners and CHG clients.