Summary
Work History
Education
Skills
Work Availability
Professional References
Quote
Timeline
GeneralManager
Ieshia Murphy

Ieshia Murphy

Finance
Ridgeway,SC

Summary

Focused Account Specialist with 8 plus years of experience. Adept at writing detailed reports and budgets, completing detailed financial analysis and planning strategically for top client services. Detail-oriented with extensive knowledge of cash and record maintenance and comprehensive account reconciliations. Also, proficient in customer relations, scheduling, and organizing.

Work History

Account Specialist

World Finance Company
Irmo, SC
5 2019 - Current
  • Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
  • Prospected for new customers in target areas or demographics to bring in new business.
  • Maximized business potential by providing excellent customer service and ensuring 100% client retention.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Branded products through effective salesmanship and maintained long-term relationships with clients.
  • Motivated team members to meet and exceed sales targets.

Branch Manager

National Finance Company
Winnsboro, SC
1 2014 - 5 2019
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Engaged employees in business processes with positive motivational techniques.
  • Brought in more than 80% more customers in 2014 by identifying preferences and delivering desired services.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Met deadlines by proactively managing individual and team tasks.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Received superior customer service satisfaction scores for 5 consecutive quarters.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Maintained friendly and professional customer interactions.

Account Specialist

National Finance Company
Winnsboro, SC
5 2013 - 1 2014
  • Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
  • Prospected for new customers in target areas or demographics to bring in new business.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
  • Placed new customer orders and scheduled appointments.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Reviewed account activity to assess financial status and evaluate discrepancies.
  • Researched potential clients and markets to prepare for appointments.
  • Coached customers' staff and demonstrated product use and maintenance.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.

Education

High School Diploma -

Fairfield Central High School
Winnsboro, SC

Skills

Schedule Management

Customer relationship development

Report writing

Documentation skill

Microsoft Office proficiency

Recordkeeping abilities

Strategic Planning

Account servicing

Staff Training

Customer Relations

Product promotions

Report preparation

Service standard compliance

Professional telephone demeanor

Staff education and training

Account management

Medical terminology knowledge

Key holder experience

Recordkeeping strengths

Good listening skills

Money handling abilities

Creative problem solving

Administrative support

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Professional References

  • Art Dover/ Former District Manager/ (803)917-4925
  • Lisa Poag/ Former Manager/ (803)899-0370
  • Jessica McConnell/ Colleague/ (803)718-3967

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

High School Diploma -

Fairfield Central High School

Account Specialist

National Finance Company
5 2013 - 1 2014

Branch Manager

National Finance Company
1 2014 - 5 2019

Account Specialist

World Finance Company
5 2019 - Current

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