Summary
Work History
Education
Skills
Work Availability
Professional References
Quote
Timeline
GeneralManager
Ieshia Murphy

Ieshia Murphy

Finance
Ridgeway,SC

Summary

Focused Account Specialist with 8 plus years of experience. Adept at writing detailed reports and budgets, completing detailed financial analysis and planning strategically for top client services. Detail-oriented with extensive knowledge of cash and record maintenance and comprehensive account reconciliations. Also, proficient in customer relations, scheduling, and organizing.

Work History

Account Specialist

World Finance Company
Irmo, SC
5 2019 - Current
  • Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
  • Prospected for new customers in target areas or demographics to bring in new business.
  • Maximized business potential by providing excellent customer service and ensuring 100% client retention.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Branded products through effective salesmanship and maintained long-term relationships with clients.
  • Motivated team members to meet and exceed sales targets.

Branch Manager

National Finance Company
Winnsboro, SC
1 2014 - 5 2019
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Engaged employees in business processes with positive motivational techniques.
  • Brought in more than 80% more customers in 2014 by identifying preferences and delivering desired services.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Met deadlines by proactively managing individual and team tasks.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Received superior customer service satisfaction scores for 5 consecutive quarters.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Maintained friendly and professional customer interactions.

Account Specialist

National Finance Company
Winnsboro, SC
5 2013 - 1 2014
  • Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
  • Prospected for new customers in target areas or demographics to bring in new business.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
  • Placed new customer orders and scheduled appointments.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Reviewed account activity to assess financial status and evaluate discrepancies.
  • Researched potential clients and markets to prepare for appointments.
  • Coached customers' staff and demonstrated product use and maintenance.
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.

Education

High School Diploma -

Fairfield Central High School
Winnsboro, SC

Skills

Schedule Management

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Work Availability

monday
tuesday
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thursday
friday
saturday
sunday
morning
afternoon
evening
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Professional References

  • Art Dover/ Former District Manager/ (803)917-4925
  • Lisa Poag/ Former Manager/ (803)899-0370
  • Jessica McConnell/ Colleague/ (803)718-3967

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

High School Diploma -

Fairfield Central High School

Account Specialist

National Finance Company
5 2013 - 1 2014

Branch Manager

National Finance Company
1 2014 - 5 2019

Account Specialist

World Finance Company
5 2019 - Current

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Ieshia MurphyFinance