Aaron Wilt
Account Manager
Harrington,DE
Summary
Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about laundry/warewashing/housekeeping practices and documentation requirements.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Account Specialist
Cleanslate Group LLC
Linden, New Jersey
12.2016 - Current
- Set up new customer accounts and updated existing profiles with latest information.
- Documented customer habits and preferences and recommended product and service updates to management.
- Adhered to standards of quality and service as well as all compliance requirements.
- Prepared timely and accurate preventative maintenance and emergency service reports.
- Proposed additional service options to clients to capitalize on upsell opportunities.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Placed new customer orders and scheduled appointments.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Presented information to customers, peers and management.
- Built and cultivated long-term quality relationships with over 100 clients by addressing needs and providing superior customer service.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Prepared and deliver customer sales quotes.
- Contributed to team objectives in fast-paced environment.
- Liaised between clients and support team to quickly resolve issues.
- Worked independently with minimal supervision.
Service Technician
Sealed Air Corp./Diversey
Charlotte, NC
12.2014 - 12.2016
- Demonstrated increased knowledge of company products and equipment.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Serviced many different chemical dispensing systems for expedient repair and minimal downtime.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Performed maintenance duties and safely handled chemicals and solutions.
- Inspected equipment to diagnose operational issues.
- Assisted team members with equipment troubleshooting and diagnostics.
- Applied chemistry knowledge and expertise to enhance laundry applications.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Account Manager/Field Service Technician
Swisher Hygiene Inc.
Charlotte, NC
01.2010 - 12.2014
- Managed on-site and off-site installation, repair and maintenance.
- Discussed and recommended service options with customers and explained costs involved.
- Followed safety procedures to avoid injuries in field.
- Maintained company field response vehicle stocked with repair and replacement parts.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Adhered to established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Properly completed work reports for each field visit.
- Diagnosed errors and determined proper solutions.
Education
High School Diploma -
Northeast High School
Pasadena, MD 09.1990 - 09.1994
Skills
Schedule Management
Territory growth
Recordkeeping abilities
Business Development
Billing resolutions
Documentation skill
Customer relationship development
Report writing
Technical Analysis
Customer training
Safety standards and protocols
Installation and maintenance
Programming
Diagnostics and troubleshooting
Customer Relations
Safety and compliance
Self-Motivated
Multitasking Abilities
Organization and Time Management
Conflict Resolution
Analytical and Critical Thinking
Flexible and Adaptable
Critical Thinking
Attention to Detail
Problem-Solving
Excellent Communication
Computer Skills
Teamwork and Collaboration
Timeline
Account Specialist
Cleanslate Group LLC
12.2016 - Current
Service Technician
Sealed Air Corp./Diversey
12.2014 - 12.2016
Account Manager/Field Service Technician
Swisher Hygiene Inc.
01.2010 - 12.2014
High School Diploma -
Northeast High School
09.1990 - 09.1994