Amberly Fleeger
El Paso
Summary
Payment and Remote Services Fraud Analyst at GECU with strong expertise in fraud investigation and compliance. Demonstrated success in enhancing member relationships and reducing financial risk through strategic decision-making and education. Bilingual and adaptable, excelling in transaction analysis and team collaboration to achieve outstanding fraud prevention results.
Overview
4
4
years of professional experience
Work History
Payment & Remote Services Fraud Analyst
GECU
El Paso
05.2025 - Current
- I investigate and analyze payment, remote-service, and wire transfer transactions to identify potential fraud, account takeovers, and policy violations.
- Monitor and review alerts to identify signs of possible account takeover on member accounts.
- Assist with reviewing potentially fraudulent wire transactions by conducting enhanced research and contacting members directly to verify transaction details.
- Analyze account details, including login behavior, device usage, IP addresses, and transaction history, to identify suspicious activity.
- Minimize financial risk by promptly identifying and addressing fraudulent activity.
- Document findings clearly and accurately to support chargeback disputes, account actions, wire decisions, and internal reporting.
- Maintain compliance with company policies, regulatory requirements, and data privacy standards.
- Adapt to evolving fraud trends and continuously improve investigation techniques.
Relationship Officer II
GECU
El Paso
01.2024 - 05.2025
- I train, coach, and monitor the performance of employees to ensure they meet and exceed expectations.
- I play a key role in creating a positive and seamless member experience in every aspect of the branch.
- I offer consistent guidance on GECU policies and procedures ensuring consistency and compliance across the team.
- Train and support branch staff to provide excellent service and follow GECU policies.
- Help employees understand their goals, stay on track, and promote online banking tools.
- Ensure staff schedules meet the needs of the branch.
- Support team development and provide regular performance feedback.
- Manage branch cash operations, ensure accurate balancing, and complete regular audits.
- Follow safety procedures to protect staff, members, and financial assets.
- Address member concerns and resolve issues in a calm, helpful manner.
Member Service Specialist
GECU
El Paso
01.2022 - 01.2024
- Responsible for creating a positive experience to all our members by resolving member problems, recommending products and services to drive members to financial success.
- Onboarding efforts to create a better lifestyle for all our members.
- Investigated and followed up on member complaints. Provided solutions to enhance member satisfaction.
- Educated members on use of banking website and mobile apps.
- Learned about member's financial needs, established trust, and maintained friendly and professional member interactions.
- Maintained accurate record of member transactions in line with GECU procedures.
- Worked effectively under high-pressure environments and able to diffuse member escalations.
- Ability to coach both MSS peers and supervisors.
- Trained new personnel regarding company operations, policies and procedures.
Education
Associate of Science - Nursing
UACJ
Ciudad Juarez, Mexico08.2016
Credit Earned - Basic College Courses
El Paso Community College
El Paso, TX08.2008
High School Diploma -
Franklin High School
El Paso, TX07.2004
Skills
- Ability to work well with adverse groups
- Ability to communicate effectively
- Knowledge of Microsoft Office
- Knowledge of Excel
- Knowledge of Power Point
- Bilingual
- Multitasker
- Positive
- Member relationship development
- Excellent time management skills
- Compliance
- Banking laws and regulations
- Flexible and Adaptable
- Decision-Making
- Training and mentoring
- Fraud investigation
- Team collaboration
- Transaction analysis
- Fraud prevention
Languages
- English
- Spanish
Development
- MSS Buddy Training, Elected by supervisors to train the new MSS class. Provided knowledge, assistance, and guidance to fellow peers.
- Work from Home, Elected to be part of work from home program as an MSR, understanding and demonstrating the responsibilities that came with the position.
- MSR Balance Support, Part of balance support team to help fellow peers find outages and be in balance at the end of the day.
- MSR Buddy Training, Assisted in training and development of new MSRs.
Timeline
Payment & Remote Services Fraud Analyst
GECU
05.2025 - Current
Relationship Officer II
GECU
01.2024 - 05.2025
Member Service Specialist
GECU
01.2022 - 01.2024
Associate of Science - Nursing
UACJ
Credit Earned - Basic College Courses
El Paso Community College
High School Diploma -
Franklin High School