Gabrielle Garland
Thomasville
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Remote Fraud Analyst
TSYS
11.2022 - Current
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Established and maintained positive working relationships with external law enforcement agencies to support fraud investigations.
- Reviewed transactions and receipts to identify any suspicious activity.
- Worked with third-party vendors to access and analyze data and systems.
- Developed and implemented procedures to detect and prevent fraud.
Remote Customer Service Representative
AFNI
02.2020 - 10.2022
- Work within our ticketing system to create detailed work logs and technical documentation
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Use appropriate communication and documentation to inform team of important issues and information which will help improve team performance
- Inform and coordinate with Operations and other computer users of procedures that would interrupt, affect, or interfere with their work
- Participate in the on-call rotation as agreed by the Tier One Support team
- Maintain good working relationships with all cooperative workers
- Escalate issues to Tier 2 as needed, as well as set customer expectations for follow-up
- Treat co-workers and members with respect and courtesy
Quality Control Inspector
Oil Dri Corporation Of America
11.2019 - 02.2022
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Communicated with production team members about quality issues.
- Inspected incoming and outgoing materials for accuracy and quality.
- Performed visual inspections and non-destructive tests where appropriate.
- Collaborated with production staff to establish and meet quality standards
- Completed precise measurements using special tools.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Identified and documented quality discrepancies for management to develop resolutions.
- Examined products for imperfections and defects.
- Updated quality control records and reports.
- Recorded inspection and test results on data sheets.
Lumber Grader
Hood Industries
07.2018 - 03.2019
- Assisted customers with loading lumber and other various building materials.
- Adhered to safety rules and regulations when operating saws, forklifts and other equipment.
- Interacted directly with customers, suppliers and co-workers and displayed professional communication skills.
- Participated in meetings and shared ideas for improvement with management to foster teamwork.
- Mastered lumber grades and types and optimal applications and helped customers make lumber decisions for building projects.
- Inspected logs to ascertain characteristics or defects such as water damage, splits, knots, broken ends, rotten areas, twists and curves.
Education
High School Diploma -
Bishop Hall Charter School
No Degree - Business Management
Southern Regional Technical College
Thomasville, GA12.2020
Skills
- Customer Care
- Customer Transactions
- Fraud and Anomaly Analysis
- Verbal and Written Communication
- Information Validation
- Collect Samples
- Safety Protocols
- Spreadsheet Tracking
- Total Quality Management
- Quality Control Planning
- Professional Telephone Demeanor
- Product Promotion
- Problem-Solving Ability
- Typing Proficiency
Professional Certificates
Human Resource Management Specialist-2020 -Southern Regional Technical College, Thomasville, GA.
Supervisor Management Specialist- 2020- Southern Regional Technical College, Thomasville, GA
DPRV Personnel- 2022- Probitas Authentication
Timeline
Remote Fraud Analyst
TSYS
11.2022 - Current
Remote Customer Service Representative
AFNI
02.2020 - 10.2022
Quality Control Inspector
Oil Dri Corporation Of America
11.2019 - 02.2022
Lumber Grader
Hood Industries
07.2018 - 03.2019
High School Diploma -
Bishop Hall Charter School
No Degree - Business Management
Southern Regional Technical College
Similar Profiles
Meyers GarrettMeyers Garrett
Machine Operator at TSYSMachine Operator at TSYS
JACOREY JONESJACOREY JONES
Machine Operator 1 at TSYSMachine Operator 1 at TSYS
MARCELO FRANCO HENRIQUESMARCELO FRANCO HENRIQUES
Business Analyst II at TSYSBusiness Analyst II at TSYS