Cameron Cole
Montgomery,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
5
5
years of professional experience
Work History
Remote Fraud Analyst
Global Payments
01.2023 - 08.2024
- Evaluated customer data to identify and prevent fraudulent activities.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
Customer Service Representative
Medix Staffing
12.2020 - 01.2023
- Updated, entered and reviewed customer data.
- Communicated effectively via telephone, email and in person with prospective customers.
- Monitored accounts to verify compliance with payment terms and schedules.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Medical Records Clerk
Baptist Medical Center
06.2019 - 12.2020
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
Education
High School Diploma -
Bridge Academy
Selma, AL05.2019
Skills
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Microsoft Excel
- Payment Processing
- Account updating
Timeline
Remote Fraud Analyst
Global Payments
01.2023 - 08.2024
Customer Service Representative
Medix Staffing
12.2020 - 01.2023
Medical Records Clerk
Baptist Medical Center
06.2019 - 12.2020
High School Diploma -
Bridge Academy