Summary
Overview
Work History
Education
Skills
Timeline
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Angie McKinzie

Corsicana,TX

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.

Maintain well-organized and presentable work areas at all times. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

18
18
years of professional experience

Work History

Remote High Call Volume Customer Service/Fraud and Risk Analyst

Ttec/Bank Of America
05.2020 - Current
  • Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
  • Evaluated new tools and technologies for potential fraud detection benefits, staying current with industry advancements.
  • Monitored high-risk accounts for unusual activity patterns that may indicate fraudulent behavior or identity theft attempts.
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
  • Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
  • Streamlined reporting processes for more accurate tracking of key performance indicators related to fraud and risk mitigation efforts.

Inspector Packer

Instaff
05.2019 - 06.2020
  • Work at machine with sterilite product coming out and inspect for bad product and pack in box or on pallet.
  • Prepared reports detailing findings of inspections, investigations, and tests.
  • Ensured compliance with industry regulations through meticulous attention to detail during inspections.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Performed general housekeeping and cleaning tasks.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Machine operator

Sterilite Corporation
05.2016 - 06.2018
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Operated multiple machines simultaneously to meet production requirements.
  • Operated machining equipment safely with team of operators.

Inspector forming

Russell Stover Chocolates
05.2015 - 05.2016
  • Prepared reports detailing findings of inspections, investigations, and tests.
  • Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
  • Trained other workers in inspection and testing procedures.
  • Provided feedback to production team regarding product quality.
  • Ensured compliance with industry regulations through meticulous attention to detail during inspections.
  • Upheld codes and regulations governing materials, processes, and procedures.

Assistant manager

Walgreens
10.2014 - 05.2015
  • Managed the allocation of staff resources through close monitoring and projected future staff needs
  • Set expectations and modeled excellent service by projecting a positive attitude and enthusiasm toward the job, company, and customers
  • Stayed current with all store initiatives and communications, sharing with associates as required
  • Ensured all customers received friendly, quick, and efficient service
  • Developed and maintained effective working relationships with team members, management, and customers
  • Assisted the General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance
  • Maintained focus on promoting and driving sales, including the execution of next season planning
  • Addressed and resolved customer inquiries and complaints and engaged with customers to ensure satisfaction with products offered
  • Coordinated work handoffs and schedules with other Shift Managers
  • Coached, trained, recognized, and managed all aspects of performance for store associates and developed a bench of talented workers
  • Held Area Managers accountable for meeting performance goals.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Assistant manager

Family Dollar
04.2012 - 10.2014
  • Developed and maintained effective working relationships with team members, management, and customers
  • Supervised hourly and temporary personnel, provided work direction and reviewed work processes
  • Maintained focus on promoting and driving sales, including the execution of next season planning
  • Addressed and resolved customer inquiries and complaints and engaged with customers to ensure satisfaction with products offered
  • Set expectations and modeled excellent service by projecting a positive attitude and enthusiasm toward the job, company, and customers
  • Attended store walkthroughs with the management team and followed-up on directives and recommendations
  • Stayed current with all store initiatives and communications, sharing with associates as required.

Manager

Check 'n Go
04.2006 - 04.2012
  • Maintained an onsite presence to ensure the operations team met all company operational standards
  • Supported back office procedures, including hiring and employment processes
  • Prepared operating and capital budgets for division, reviewed expenditures and took corrective action as needed
  • Managed business operations, working closely with senior management to develop KPIs, build operating dashboards, and monitor performance
  • Drove shrink results through compliance with all guidelines involving safety, loss prevention, and cash-handling procedures
  • Directed marketing and promotional plans based on industry and operational knowledge to develop new revenue streams
  • Advanced store to the number one sales position by turning performance around by restructuring departments and modeling customer service techniques to employees
  • Increased employee job satisfaction with hands-on, motivational approaches
  • Reversed a poor performing store by revising systems, processes, training programs, and personnel
  • Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences
  • Oversaw daily operations with a practiced eye, focusing on efficiency, team collaboration and process improvements.

Education

GED -

Palestine High School
Palestine, TX

Skills

  • Customer Service
  • Fast paced work call environment
  • Claims analyst
  • Claim Auditor
  • Hiring and training
  • Reporting and documenting
  • Sales and marketing
  • Policy administration
  • Schedule oversight
  • Retail operations
  • Staff development
  • Promotional planning
  • Orientation and training
  • Performance reviewing
  • Visual merchandising
  • Manage employees
  • Customer relations
  • Organize inventory
  • Machine operator Inspector packer
  • Rework Backup Coordinator
  • Telephone and email etiquette
  • Anti-Money Laundering
  • Dispute Resolution
  • Fraud prevention
  • Data Analysis

Timeline

Remote High Call Volume Customer Service/Fraud and Risk Analyst

Ttec/Bank Of America
05.2020 - Current

Inspector Packer

Instaff
05.2019 - 06.2020

Machine operator

Sterilite Corporation
05.2016 - 06.2018

Inspector forming

Russell Stover Chocolates
05.2015 - 05.2016

Assistant manager

Walgreens
10.2014 - 05.2015

Assistant manager

Family Dollar
04.2012 - 10.2014

Manager

Check 'n Go
04.2006 - 04.2012

GED -

Palestine High School

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Angie McKinzie