MIKAYLA RENAY TRAVIS

• - Investigated suspected fraud on user accounts and digital purchases
• - Reviewed flagged transactions, analyzed patterns, and resolved cases to ensure account integrity
• Engaged with contract firm to facilitate project execution and resource allocation.
• Analyzed transaction patterns to identify potential fraudulent activities and mitigate risks.
• Conducted investigations on over 100 suspicious accounts daily, collaborating with cross-functional teams for resolution.
• Developed and maintained detailed documentation of fraud cases and investigative procedures.
• Monitored account activity, identifying anomalies and recommending preventive measures to reduce fraud incidents.

• - Delivered phone and chat support to over 100 customers daily during tax season, assisting users with software navigation and account issues
• - Maintained accurate records and resolved sensitive financial inquiries while maintaining compliance
• Collaborated with staffing agency to streamline recruitment processes.
• Resolved customer issues through effective communication and problem-solving techniques.
• Assisted customers with tax related inquiries, ensuring accurate information and timely support.

- Managed time sensitive package sorting and ensured safe handling during loading and unloading

• - Maintained safety guidelines and efficiency under pressure
• Handled over 200 packages daily

• Managed account inquiries, conducted financial research, and resolved issues within back office banking support.
• - Assisted in report preparation and data tracking
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Handled a workload of over 100 accounts daily

• Managed appointment scheduling and responded to patient inquiries for large health network.
• Optimized EMR systems to update patient records and verify insurance information.
• Facilitated compassionate communication with patients and families to enhance understanding and support.
• Executed comprehensive project management strategies to ensure timely delivery of objectives.
• Helped around 30-40 patients daily.

• - Resolved customer concerns, maintained food safety standards, and stocked shelves
• - Participated in staging merchandise and prepping for daily operations
• Organized and stocked deli and bakery items to maintain product availability and presentation.
• Assisted customers by providing product information and ensuring a positive shopping experience.
• Monitored inventory levels, alerting management to low stock or discrepancies in product counts.
• Maintained cleanliness and organization of workstations following health and safety standards.
• Collaborated with team members to optimize workflow during peak hours for efficient service delivery.

• Processed customer transactions efficiently using point of sale systems.
• Assisted in maintaining clean and organized workstations throughout shifts.
• Provided excellent customer service, addressing inquiries and resolving issues promptly.
• Collaborated with team members to ensure smooth operation during peak hours.
• Managed cash register, ensuring accurate cash handling and recordkeeping.
• Supported inventory management by restocking supplies as needed during shifts.
• Adapted quickly to changing menu items and promotions, enhancing customer experience.
• Greeted customers entering store and responded promptly to customer needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.