Diana Plancarte
West Valley City,UT
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level fraud specialist position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Dispute and Fraud Analyst
Galileo Financial Technologies
05.2019 - 08.2021
- Evaluated customer data to identify and prevent fraudulent activities.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Worked with third-party vendors to access and analyze data and systems.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
Chargeback Specialist
Deserve
09.2021 - 01.2023
- Maintained files and controlled records to show correspondence activities.
- Presented clear and concise explanations of governing rules and regulations.
- Gathered records pertinent to specific problems, reviewed for completeness and accuracy and attached records to correspondence as necessary.
- Completed form letters in response to requests or problems identified by correspondence.
- Typed acknowledgment letters to persons sending correspondence.
- Worked well in a team setting, providing support and guidance.
Senior Fraud Specialist
Wells Fargo
02.2023 - 07.2023
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Developed and implemented procedures to detect and prevent fraud.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Conducted research and interviews with relevant stakeholders to gather evidence and build case files.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Summarized all key information regarding investigation into detailed report for delivery to client.
Education
High School Diploma -
Grangr High School
West Valley City, UT05.2018
Skills
- Complex Transactions
- Procedure Reviewing
- Fraud and Anomaly Analysis
- Call Management
- Customer Care
- Financial Document Review
- Team Meetings
- Identity Reviews
- Customer Loyalty
- Quality Assurance Evaluation
- Emergency Situations
- Dispute Resolution
- Identifying Risks
- Reporting
Timeline
Senior Fraud Specialist
Wells Fargo
02.2023 - 07.2023
Chargeback Specialist
Deserve
09.2021 - 01.2023
Dispute and Fraud Analyst
Galileo Financial Technologies
05.2019 - 08.2021
High School Diploma -
Grangr High School
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