Summary
Overview
Work History
Education
Skills
Timeline
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Shatora Benson

Mesquite,TX

Summary

Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Fraud Analyst

AT&T Mobility
12.2022 - Current
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Produced detailed reports of fraud investigations and presented findings to senior management.

Shift Manager

Walgreens
04.2020 - 12.2022
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.

Inventory Specialist

Walmart
08.2018 - 12.2020
  • Completed physical inventory counts each month.
  • Performed data entry and completed proper paperwork.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Monitored and adjusted inventory levels to meet customer needs and demands.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
  • Completed stock inventories to identify and address issues negatively impacting controls.
  • Developed inventory reports to provide management with comprehensive data on inventory levels.

Waitress

Chilis Resturant
05.2016 - 08.2019
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

Human Resources Specialist

US Army
09.2009 - 06.2013
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Managed payroll processing and benefits to compensate employees for service rendered.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.

Education

Bachelor of Arts - Social Work

Northwestern University
Natchitoches, LA
12.2026

High School Diploma -

Lake Taylor High School
Norfolk, VA
06.2003

Skills

  • Staff Support
  • Detecting Customers
  • Reporting
  • Complex Transactions
  • Customer Care
  • Transaction Analysis
  • Fraud Investigations
  • Evidence Recording
  • Creative Solutions

Timeline

Fraud Analyst

AT&T Mobility
12.2022 - Current

Shift Manager

Walgreens
04.2020 - 12.2022

Inventory Specialist

Walmart
08.2018 - 12.2020

Waitress

Chilis Resturant
05.2016 - 08.2019

Human Resources Specialist

US Army
09.2009 - 06.2013

Bachelor of Arts - Social Work

Northwestern University

High School Diploma -

Lake Taylor High School

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Shatora Benson