Amberly Hearn
Pataskala,OH
Summary
Dedicated Patient Care Associate with 4 years of experience in efficient healthcare delivery and patient support. Proven success in enhancing patient satisfaction and operational workflows. Excels in team leadership, critical thinking, and medical documentation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Manager
Tire Choice
Columbus, OH
06.2019 - Current
- • Provided feedback to 15 store associates regarding work performance of
- In ongoing basis and spearheaded recruiting, hiring, and performanc
- Evaluations
- • Trapped enterines to ordered eries and and ain sites aspearance
- • Developed opening and closing procedures and daily store operations,
- Including cash handling, inventory count, deposits, crisis management,
- And shift procedures to improve efficiency by 8%
- • Interacted with disgruntled customers by email, and in person to assist
- Them with store credits, returns, and store/employee feedback
- • Resolved customer complaints with an overall 98% success rate
- • Managed storefront-related services, including repairs and
- Enhancements, to improve the overall customer experience
- • Monitored inventory levels to re-stock customer favorites and trending
- Items, increasing sales revenue by 55%
- • Designed 7 marketing initiatives, increasing revenue by 13%
- • Developed and executed a social media marketing campaign resulting in
- A $12,000 revenue increase in 2019
Patient Service Representative
Mount Carmel East Hospital
Columbus, OH
03.2018 - 06.2022
- Managed administrative tasks for 50+ patient files
- Implemented a new system reducing errors by 25%
- Supported surgeries and care procedures monthly
Tire Sales Manager
Firestone
Columbus, OH
08.2014 - 06.2019
- Scheduled employees for shifts, considering preferences and availability
- To increase employee satisfaction by 19%
- • Interacted with disgruntled customers (English and Spanish) by phone,
- Email, and in person to assist them with store credits, returns, and
- Store/employee feedback
- • Received and organized new merchandise, checking items against
- Invoices and labeling and pricing products for the salesfloor
- • Tracked inventory and ordered merchandise and supplies according to
- Corporate guidelines to maximize sales and maintain store appearance
- • Developed opening and closing procedures and daily store operations,
- Including cash handling, inventory count, deposits, crisis management,
- And shift procedures to improve efficiency by 8%
- • Created 12 associates' schedules, managed requests for time off, and
- Delegated responsibilities to staff, such as working the register, designing
- Displays, and assisting customers
- • Conducted 30+ interviews and hired 8 sales associates
- • Supervised store operations, including opening and closing, security,
- Inventory management, employee schedules, and timecards
Education
Business - Business Administration
Grove City High School
Grove City, OH05.2005
Skills
- Patient Care
- Healthcare Management
- Medical Documentation
- Team Leadership
- Time Management
- Critical Thinking
- Conflict Resolution
- Medical Equipment Operation
Certification
- Certified Nursing Assistant - National Healthcare Association
- Basic Life Support (BLS) - American Heart Association
Timeline
Store Manager
Tire Choice
06.2019 - Current
Patient Service Representative
Mount Carmel East Hospital
03.2018 - 06.2022
Tire Sales Manager
Firestone
08.2014 - 06.2019
Business - Business Administration
Grove City High School