Nina Gonzalez
Hyde Park,NY
Summary
Versatile healthcare professional with 10 years of experience in patient care and 20 years of store management expertise. Skilled in delivering exceptional customer service, coordinating operations, and leading teams in fast-paced environments. Proven ability to build strong relationships with patients, staff, and customers while ensuring efficiency and compliance with policies. Adept at managing schedules, budgets, and inventory, with a focus on fostering a positive workplace culture. Certified in phlebotomy, with a commitment to excellence in both healthcare and business operations.
Overview
10
10
years of professional experience
Work History
Store Manager
SUBWAY®Restaurants
Dover Plains, New York
07.2015 - Current
- Directed daily operations of a high-volume restaurant, ensuring exceptional service and quality.
- Hired, trained, and supervised a team of employees, fostering a culture of collaboration and excellence.
- Monitored budgets, reduced costs, and implemented strategies that increased profitability.
- Managed vendor relationships to ensure timely delivery and quality of supplies.
- Developed and executed marketing campaigns, boosting foot traffic and revenue.
- Ensured compliance with health and safety regulations
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Personal Care Assistant
Community Home Care Svc
LaGrangeville, New York
03.2020 - 01.2025
- Delivered in-home care to elderly and disabled individuals, ensuring their comfort and safety.
- Administered medication reminders and monitored for side effects.
- Assisted with physical therapy exercises and mobility routines under the guidance of medical staff.
- Documented care activities and progress notes, maintaining accurate records for client care plans.
- Offered emotional support and companionship to promote client well-being and reduce isolation.
- Monitored clients’ health and reported any changes in condition to supervisors or family members.
- Provided ongoing compassionate patient care for each client.
Phlebotomist
Nuvance Health
Poughkeepsie, New York
09.2019 - 03.2020
- Performed venipunctures, capillary punctures, and other specimen collection procedures on patients of all ages.
- Verified patient information and accurately labeled specimens to ensure reliable lab results.
- Maintained infection control standards by using PPE and proper disposal of biohazard materials.
- Provided clear explanations to patients about procedures to alleviate anxiety and discomfort.
- Documented procedures and patient data in compliance with HIPAA guidelines.
- Collaborated with healthcare teams to ensure timely and accurate specimen processing.
Education
Phlebotomy Certificate - Phlebotomy
Dutchess Community College
Poughkeepsie, NY01-2019
GED -
BOCES
Port Ewen, NY01-2011
Skills
- Multitasking and organization
- Employee supervision and motivation
- Work Planning and Prioritization
- Operations
- Budget administration
- Customer service management
- Payroll management
- Database management
- First aid and safety
- Patient care
- Direct patient care
- HIPAA compliance
- EMR / EHR
- Client documentation
Timeline
Personal Care Assistant
Community Home Care Svc
03.2020 - 01.2025
Phlebotomist
Nuvance Health
09.2019 - 03.2020
Store Manager
SUBWAY®Restaurants
07.2015 - Current
Phlebotomy Certificate - Phlebotomy
Dutchess Community College
GED -
BOCES