Amberly Massey
Dubois,IN
Summary
Customer Service Specialist with a proven track record at German American Bank, enhancing customer retention through exceptional problem-solving and communication skills. Proficient in data entry and administrative support, I excel in high-pressure environments, consistently delivering tailored solutions that meet client needs while maintaining confidentiality and accuracy in all tasks.
Overview
14
14
years of professional experience
Work History
Customer Service Specialist
German American Bank
Dubois, IN
11.2016 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Secretary
Wabash Valley Produce, Inc
Dubois, IN
05.2011 - 11.2016
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
Associate Of General Studies - General Studies
Vincennes University Jasper IN
Jasper05.2004
Skills
- Computer proficiency
- Administrative support
- Call center experience
- Follow-up skills
- Prioritization
- Product knowledge
- Conflict resolution
- Customer relations
- Account management
- Regulatory compliance
- Product and service solutions
- Sales closing
- Team development
- Account updating
References
Karen Eisenhut
Wabash Valley Produce, Inc
Human Resources 812-631-0938
JoAn Breitwieser
Wabash Valley Produce, Inc
Accounts Payable 812-639-0433
Rachel Levin, German American Bank
Market Senior Vice President
812-482-1314 ext 2764
Tina Vogel, German American Bank
Financial Center Supervisor
812-631-0738
Timeline
Customer Service Specialist
German American Bank
11.2016 - Current
Secretary
Wabash Valley Produce, Inc
05.2011 - 11.2016
Associate Of General Studies - General Studies
Vincennes University Jasper IN