Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amberly Velez

Princeton,NJ

Summary

Motivational leader and skilled problem-solver with strong team-building, supervisory, and customer service abilities. Proven track record of driving positive change and improving performance through effective training, oversight, and employee engagement strategies.

Overview

8
8
years of professional experience

Work History

Front Desk Manager/Security Officer

Galapagos NV
Princeton, NJ
02.2024 - Current
  • Provided excellent customer service by addressing guest inquiries promptly and professionally.
  • Supervised personnel responsible for maintaining groundskeeping activities at the facility.
  • Prepared and submitted reports on facility operations, including budget updates.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.

Patient Access Representative

Princeton Medical Group
Princeton, NJ
09.2022 - 09.2023
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Collaborated with clinical and administrative staff to meet patient needs.

Auditor

Thompson Healthcare
Lacey, NJ
09.2021 - 07.2022
  • Responsible for reviewing doctors' patient clinical notes to ensure accuracy of medical terminology
  • Correction of diagnostic health codes and continued follow-up provided
  • Effective communication with medical staff via email.

Customer Service Representative

InComm
Jacksonville, FL
02.2018 - 07.2019
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Documented conversations with customers to track requests, problems and solutions
  • Set up and activated customer accounts

Education

High School Diploma -

General Educational Development Certificate
Princeton, NJ
01-2025

Skills

  • Microsoft 360
  • Excel
  • Account management
  • CCTV tracking
  • CPR/AED certified
  • SORA license

Timeline

Front Desk Manager/Security Officer

Galapagos NV
02.2024 - Current

Patient Access Representative

Princeton Medical Group
09.2022 - 09.2023

Auditor

Thompson Healthcare
09.2021 - 07.2022

Customer Service Representative

InComm
02.2018 - 07.2019

High School Diploma -

General Educational Development Certificate

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