Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Amber Saldana

La Porte,TX
Amber Saldana

Summary

Proven leader with extensive experience in customer service and store operations, notably at Monumental Ink, where I enhanced store functionality and team cohesion. Skilled in inventory control and customer relations, I excel in creating positive environments and driving sales through innovative strategies. My adept problem-solving and outstanding communication foster team efficiency and customer satisfaction. Hard worker, I have two kids and I’m a single parent, love to spoil them. I have a degree in nursing but enjoy bartending very much so!

Overview

12
years of professional experience

Work History

Monumental Ink

Store Manager
05.2019 - 08.2024

Job overview

  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Approved regular payroll submissions for employees.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

9 Pm Music Venue

Bartender
02.2020 - 05.2024

Job overview

  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Man Kind Sports Bar

Waitress/ Bartender
05.2018 - 02.2020

Job overview

  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Checked guests' identification before serving alcoholic beverages.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Clear Lake Regional Hospital

Nurse
08.2016 - 03.2018

Job overview

  • Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Performed routine wound care and dressing changes on schedule.
  • Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
  • Implemented infection control measures that significantly reduced hospital-acquired infections.
  • Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
  • Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
  • Reduced medication errors through thorough double-checking of prescriptions and dosages.
  • Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
  • Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
  • Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.

Waffle House

Waitress
08.2012 - 08.2016

Job overview

  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.

Education

Keiser University
Fort Lauderdale, FL

Bachelor Of Nursing from Nursing
08.2016

University Overview

Medical billing and coding certification. CPR certified.

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Customer Service Management
  • Store Opening and Closing
  • Friendly and Positive
  • Outstanding communication skills
  • Cash Management
  • Retail Inventory Management
  • Inventory Control
  • POS Systems
  • Accurate Cash Handling
  • Customer Response
  • Flexible Schedule
  • Teamwork and Collaboration

Timeline

Bartender

9 Pm Music Venue
02.2020 - 05.2024

Store Manager

Monumental Ink
05.2019 - 08.2024

Waitress/ Bartender

Man Kind Sports Bar
05.2018 - 02.2020

Nurse

Clear Lake Regional Hospital
08.2016 - 03.2018

Waitress

Waffle House
08.2012 - 08.2016

Keiser University

Bachelor Of Nursing from Nursing
Amber Saldana