Amberly Smith Smith
Houston
Summary
Dedicated Health Care Assistant skilled in customer service, problem resolution, and maintaining patient records. Committed to providing compassionate care and support to enhance patient well-being.Detail-oriented and dependable professional with experience in customer service, healthcare support, logistics, and documentation management. Skilled at assisting customers, maintaining accurate records, managing schedules, and solving problems in fast-paced environments. Strong communication, organization, and time-management abilities with the capability to work independently in remote environments.
Overview
2026
2026
years of professional experience
Work History
Cashier /Senior Retail Sales Associate
Walmart & Plato’s Closet
Houston, TX
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, ensuring a positive shopping experience.
- Maintained organized checkout areas to enhance operational efficiency and safety compliance.
- Collaborated with team members to optimize inventory management and restocking efforts.
- Assisted customers with purchases, questions, and issue resolution.
- Processed transactions and maintained accurate financial records.
- Provided fast, friendly customer service in high-volume environments.
Delivery Driver
Amazon Flex
Houston, TX
- Communicated with customers regarding delivery status and addressed any concerns promptly.
- Maintained accurate records of deliveries, including tracking numbers and customer signatures.
- Conducted vehicle inspections to ensure safety and compliance with operational standards.
- Delivered packages efficiently and accurately to designated locations within assigned timeframes.
- Navigated delivery routes using GPS technology to optimize travel time and minimize delays.Managed daily delivery schedules and ensured timely service for customers.
- Communicated delivery updates and resolved customer issues quickly.
- Maintained accurate digital delivery records.
In Home Attendant Services
Home Health Care Provider
Houston, TX
- Assisted clients with daily activities while maintaining detailed care documentation.
- Coordinated appointments, transportation, and schedule planning.
- Provided compassionate customer-focused care and communication.
- Assisted patients with personal hygiene tasks, ensuring cleanliness and promoting overall wellbeing.
- Developed trusting relationships with both patients and families through regular communication and support.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Member Service Representative
Media Riders
Pearland, TX
07.2024 - 09.2025
- Assisted members with inquiries, providing accurate information and support to enhance customer satisfaction.
- Processed membership applications and renewals, ensuring compliance with company policies and procedures.
- Managed account updates and changes, maintaining data integrity within internal systems.
- Collaborated with team members to streamline service processes, improving response times for member requests.
Health Care Assistant
Oasis
Houston, TX
12.2024 - 03.2025
- Maintained patient records and reported health changes to medical staff.
- Assisted with care coordination and daily patient support.
- Followed strict safety and documentation procedures.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Followed directions of licensed nurses to administer medications and treatments.
Customer Service Representative
Lincare Home Oxygen And Respiratory Systems
Clearwater, FL
11.2022 - 03.2023
- Provided exceptional support to customers regarding home oxygen and respiratory systems.
- Assisted in resolving customer inquiries through effective communication and problem-solving skills.
- Maintained accurate records of customer interactions and transactions using CRM software.
- Collaborated with team members to improve service delivery processes and enhance customer satisfaction.
Shipping & Receiving Associate
PCCA
Houston, TX
12.2021 - 03.2023
- Operated forklifts to move and organize inventory efficiently.
- Verified incoming shipments against purchase orders for accuracy.
- Maintained cleanliness and safety standards in shipping and receiving areas.
- Assisted in inventory counts and reconciled discrepancies promptly.
- Managed shipment documentation and order tracking systems.
- Verified orders, prepared shipping records, and maintained inventory logs.
- Coordinated with team members to ensure accurate order fulfillment.
Warehouse Team Member
Academy Distribution Center
Houston, TX
09.2019 - 01.2022
- Operated forklifts and pallet jacks to transport products efficiently within warehouse environment.
- Assisted in inventory management by accurately scanning and labeling incoming shipments.
- Maintained cleanliness and organization of work area to ensure compliance with safety standards.
- Collaborated with team members to streamline order picking processes, enhancing workflow efficiency.
- Processed orders and maintained organized inventory systems.
- Managed package tracking and order documentation.
Education
High School Diploma -
Elsik High School
Houston, TX06-2017
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Remote Customer Support
- Data Entry & Documentation
- Customer Communication
- Appointment Scheduling
- Order Processing
- Inventory & Record Tracking
- Problem Resolution
- Time Management
- Microsoft Office / Google Workspace
- Team Collaboration
- Customer Support Email Communication Data Entry Online Order Management
- Scheduling Documentation Problem Resolution Multitasking
Languages
English
Timeline
Health Care Assistant
Oasis
12.2024 - 03.2025
Member Service Representative
Media Riders
07.2024 - 09.2025
Customer Service Representative
Lincare Home Oxygen And Respiratory Systems
11.2022 - 03.2023
Shipping & Receiving Associate
PCCA
12.2021 - 03.2023
Warehouse Team Member
Academy Distribution Center
09.2019 - 01.2022
Cashier /Senior Retail Sales Associate
Walmart & Plato’s Closet
Delivery Driver
Amazon Flex
In Home Attendant Services
Home Health Care Provider
High School Diploma -
Elsik High School